Southern Volkswagen Greenbrier - Service Center

I have always had a great experience and excellent customer service at Southern Greenbrier VW! customer service at Southern Greenbrier VW! More

Great focused attention and quality servicing of my vehicle. Thorough and professional in every way. vehicle. Thorough and professional in every way. More

The service was good and fast and they kept me inform the whole time the service was being done whole time the service was being done More

Always take good care of my vehicle and it’s never a hassle to schedule my appointment hassle to schedule my appointment More

Customer service oriented and clean waiting area. Always the best service center and sales dealership! Won’t go anywhere else. Always the best service center and sales dealership! Won’t go anywhere else. More

Great job on engaging and getting back to me with updates on my vehicle and super easy to reach at all times !! on my vehicle and super easy to reach at all times !! More

2 out of 3 service appointments I was told over 3 hour wait. The must recent appointment was canceled by the dealership the day before. I was sent a link to reschedule which I did. When I arrived told me wait. The must recent appointment was canceled by the dealership the day before. I was sent a link to reschedule which I did. When I arrived told me I had no appointment. However the sales department knew I had appointment ask me for appraisal. The wait time for oil change is ridiculous. The service department is a worst, out of many experiences of over 20 years at dealership. More

Wes was awesome to work with. Good communication and follow through. Why is there a minimum word count…it’s a survey, not an English paper. Good communication and follow through. Why is there a minimum word count…it’s a survey, not an English paper. More

I recommend this dealership. The service staff are respectful and the service prices are reasonable. The service staff are respectful and the service prices are reasonable. More

Called to make an appointment for passenger air bag sensor recall. Was told to bring vehicle to have recall fixed. We dropped the vehicle off the night before. Received a call in the morning saying sensor recall. Was told to bring vehicle to have recall fixed. We dropped the vehicle off the night before. Received a call in the morning saying car would be ready in the afternoon. We waited and waited, finally called service and they said they did not have the parts to fix the recall. We picked up vehicle and was told it would be about three days for parts to be received, it’s been over two weeks now still waiting. Was told do not drive with a passenger until recall is fixed. So issues: 1. At no point while making the appointment did anybody say you did not have the parts. 2. At no point when service called in the morning did they mention you did not have the parts. 3. Service held the vehicle all day, I had to call to check. 4. Was told it would take 3 days, well it’s been over two weeks. Sure would be nice to be able to drive our new $50,000 car. More