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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,316 Reviews
Call Service Center (757) 424-4689

1,316 Reviews of Southern Volkswagen Greenbrier - Service Center

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June 14, 2024

My service advisor, Tim was top notch. Delivered vehicle on time and even had time to check out new vehicles with David in sales to help answer questions on the new 2024 VW atlas cross spo More

by E_GO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim in Service and David in sales.
Report | Print
June 14, 2024

It was a very positive experience. I am very pleased with the work I received in there, professional manner that my advisor provided. More

by jas9buckingback54
Recommend Dealer
Yes
Employees Worked With
Andrew Smithson
Report | Print
June 14, 2024

Wes was very professional and he kept me updated on my vehicle throughout the day. More

by YVETTECOTTON28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
Report | Print
June 13, 2024

Staff was very personable and very informative. Made me feel comfortable. Staff was great and helpful. More

by RMEDINA21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance team and advisor
Report | Print
June 13, 2024

The staff is very kind and welcoming. They seem to truly care about you and your needs. More

by CHERYL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Champion
Report | Print
June 13, 2024

Andrew Smithsonian was great, and so was Adam. Both thoroughly explained the course of action for my vehicle and that the work was under warranty. Andrew promptly called me to let me know exactly More

by OM2MARKT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Smithson, Adam
Report | Print
June 12, 2024

The work was done in a quick way to get me my car back tire fixed More

by omjv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Smithson
Report | Print
Jun 12, 2024 -

Southern Volkswagen Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 12, 2024

The online scheduling worked fine. My service assistant Andrew was fantastic. But, the whole experience took one hour longer than he had anticipated, and I don't believe there were any More

by JEANOKIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew in service
Report | Print
Jun 12, 2024 -

Southern Volkswagen Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

June 12, 2024

I had a problem with my suv, so called and was able to bring it right in. Had it back within a few days. The coordinator, Andrew, was professional and personable. He kept us up-to-date with what my car ne More

by MELANIE.CLEMENTE08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Smithson - Service Dept.
Report | Print
Jun 12, 2024 -

Southern Volkswagen Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

June 11, 2024

Everything was done as requested and on time. Tim is a great person to work with and kudos to him. More

by JATDU202
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim in the Service department.
Report | Print
Jun 11, 2024 -

Southern Volkswagen Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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