Southern Volkswagen Greenbrier - Service Center

Southern Volkswagens service team is tremendous. The Advisors greet every customer politely. The advisors gracefully help without hesitation. Wes is my advisor, a natural, down to earth professional The Advisors greet every customer politely. The advisors gracefully help without hesitation. Wes is my advisor, a natural, down to earth professional. Wes always takes care of my Vehicle needs, I asked to talk to the service manger to share my positive experience. As I met and talked to their Service manager, Mr. Barnes. I realized why I’m complementing my Wes sonwell ( either way he deserves it. . Mr. Barnes must be a great leader. Thanks again Wes! More

I have always found it very easy to schedule appointments or canceling them if necessary. or canceling them if necessary. More

ANDREW STINSON period…is an outstanding employee and an asset to Southern Volkswagen! Thank you! asset to Southern Volkswagen! Thank you! More

Communication is poor at best. The ballet guy is slow as can be. He’s injured but it took 17 minutes to get my car brought around. I have two VWs and ballet was awful both times. S The ballet guy is slow as can be. He’s injured but it took 17 minutes to get my car brought around. I have two VWs and ballet was awful both times. Service sends an email when done I only check email once a day. Please text or call when car is ready. Car was dropped of the night before for an oil change, rotation, and inspection. Took ALL DAY for a one hour job. My car is great, service not so much. Not sure I would buy again here. More

My car was supposed to be ready at the certain time. It was not. It was an hour late. I found my car, finished, and sitting on the lot. I had to go find someone and get my car. Poor service. It was not. It was an hour late. I found my car, finished, and sitting on the lot. I had to go find someone and get my car. Poor service. More

We have worked for Andrew for the past 10 years. He has always been outstanding in keeping us informed of our vehicles progress through the maintenance. Andrew has always Always gone above and beyon He has always been outstanding in keeping us informed of our vehicles progress through the maintenance. Andrew has always Always gone above and beyond. More

Lenny provided a fantastic and efficient experience, we would highly recommend going to see him at Southern VW. would highly recommend going to see him at Southern VW. More

I brought my car in for an inspection at 8:45. Appointment time was at 9am. I called at 11:30 to check on the status and was told to leave voicemail. No one called me back. I called again at 1pm t Appointment time was at 9am. I called at 11:30 to check on the status and was told to leave voicemail. No one called me back. I called again at 1pm to check on my car and was told Tim was on lunch until 2 and I had to wait. I got a call around 2:15 that my car is ready for pick up. It took over 5 hours to get my car back. More

Unexceptable job for what I pay for dropping car again to rework already paid $30 Lyft ride not happy rework already paid $30 Lyft ride not happy More

Wes is the best. Prompt call back and efficiently expected service with professional and care Prompt call back and efficiently expected service with professional and care More