Southern Volkswagen Greenbrier - Service Center

The service is wondering. Wes Tolson is my service advisor and he is the sole reason I continue to get my Volkswagen serviced here. He is honest and listens to what I have to Wes Tolson is my service advisor and he is the sole reason I continue to get my Volkswagen serviced here. He is honest and listens to what I have to say in regards to my car. I work on my own vehicle and know quite a bit about them but my car has a warranty so I use it. I only give 4 starts out of 5 because everytime I bring my car here, they park it under a tree and give it back to me filthy. I keep my car detailed but when it sits in their lot for a week or two with leaves and tree limbs on it, I literally have to clay bar the vehicles to get that mess off. They said they don’t have a car wash or even a water hose on site. More

Arrived at 9:20 didn’t leave until 12:50. Only needed inside lock button check, glue removed from windshield and tires cleaned again. BTW I believe I was second in line. Only needed inside lock button check, glue removed from windshield and tires cleaned again. BTW I believe I was second in line. More

The service was quick this time and the service writer was friendly and she asked questions. was friendly and she asked questions. More

Tim champion and my service technician Todd E. Always keep me informed on the progress of my vehicle repairs. Vehicle is ready in a timely manner. Great customer service. Always keep me informed on the progress of my vehicle repairs. Vehicle is ready in a timely manner. Great customer service. More

The Service Department is always so helpful, efficient, and polite. They give an accurate description of what needs to be done as well as an accurate estimate. They make it a low stress interaction. and polite. They give an accurate description of what needs to be done as well as an accurate estimate. They make it a low stress interaction. More

Everyone is always nice and very helpful when I ask questions about services needed for my car. questions about services needed for my car. More

I made an appointment because I was told they had the part. When I got there, I waited an hour and half to be told they didn’t have the part. Would of waited longer if I didn’t go and ask about my car part. When I got there, I waited an hour and half to be told they didn’t have the part. Would of waited longer if I didn’t go and ask about my car More

Service was great. Car returned at a reasonable turnaround time. I appreciate that kind of service Car returned at a reasonable turnaround time. I appreciate that kind of service More

Andrew took care of me and my vehicle and it was a pleasant visit. I will use them again as I always do. pleasant visit. I will use them again as I always do. More

Service manager saved the day by moving the car so no one could buy it. could buy it. More