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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,316 Reviews
Call Service Center (757) 424-4689

1,316 Reviews of Southern Volkswagen Greenbrier - Service Center

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August 16, 2024

The video of service and text messages and emails I felt very informed and updated at all times More

by lateefshaheer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Aug 22, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 14, 2024

Got me in quickly for an appt and treated me fairly. Didn’t push unneeded services. More

by Bdwarner52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Aug 14, 2024 -

Southern Volkswagen Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 12, 2024

The service was excellent and quick. The waiting area was clean and comfortable. Southern is the only dealership I take my vehicals to. More

by BRANDON.WATTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
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Aug 14, 2024 -

Southern Volkswagen Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

August 11, 2024

The guy that helped me took me right in without an appointment. So nice! Thanks More

by lorraine.conant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cedric Hurston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Isaiah Graham, Robert Boyd, Eric MCKENNA-HALLAL
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Aug 14, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 11, 2024

Been going here since 2016, the service is always top notch, the sales team is always helpful, and I would highly recommend any VW enthusiasts to check out there facility! More

by marksabourin44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrence Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hallal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cynthia Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 11, 2024

Very clean and organized. The waiting area was definitely welcoming. It was spacious to where I didn’t feel like the next person was sitting overtop of me. More

by DYMOND.MALVOISIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Inda
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Aug 14, 2024 -

Southern Volkswagen Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 10, 2024

The service was quick, and my advisor was easy to communicate with. I recommend this dealer 100% More

by ty.champion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Champion
Report | Print
Aug 14, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 09, 2024

Poor communication I had my oil change and tires rotated and they did not ask if I wanted them balance More

by dharris.dh1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Work with none of them
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Aug 14, 2024 -

Southern Volkswagen Greenbrier responded

"Dharris.dh1969" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernvolkswagengreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 08, 2024

I purchased my 2012 Volkswagen Passat from Southern Volkswagon.. I have always been pleased with the service that I’ve received. More

by LMCGOVERN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim,Champion
Report | Print
Aug 14, 2024 -

Southern Volkswagen Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 08, 2024

Easy scheduling, friendly staff and good service. Service advisor keeps you updated on service progress via text. Waiting area is clean and comfortable. More

by Jelani56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Smithson, service advisor
Report | Print
Aug 14, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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