Southern Volkswagen Greenbrier - Service Center

The service completed was done very efficiently and quickly. I would rate the service as excellent. Great customer service was also provided. I was also serviced almost immediately when I came into quickly. I would rate the service as excellent. Great customer service was also provided. I was also serviced almost immediately when I came into the bay. More

Great hospitality, communication was good. Great explanations on parts and car history. Clean dealership, awesome service Great explanations on parts and car history. Clean dealership, awesome service More

Only for Tim Champion's excellent and knowledgeable service would I return for service or recommend service would I return for service or recommend More

Took care of my problem for now. A little more than I expected but as long as the issue is resolved it gives me a sense of peace- A little more than I expected but as long as the issue is resolved it gives me a sense of peace- More

Wes Tolson has always been very professional, and this review is not a reflection of his service. However, for the past few months, I’ve been dealing with a recurring issue where the check engine light ke review is not a reflection of his service. However, for the past few months, I’ve been dealing with a recurring issue where the check engine light keeps coming on. Each time I bring my car in, it gets serviced, but shortly after, the light comes back on. Last week, I brought my car in again because of the check engine light, and I was told that the brake vacuum pump needed to be replaced. I paid over $550, but just a couple of days later, the light is on again. I’m starting to feel that the root issue may not have been correctly identified, and there could be some guesswork involved. I’m now concerned that the vacuum pump might not have been the problem after all. I’m hoping we can figure this out without me having to pay for something that may not be necessary. We were considering purchasing another VW in the future, but these problems are starting to make us second guess that. More

Great Customer Service! Tim takes Great Care of His Customers. I live in NC, and Recommend Southern to all my VW Owner friends. The travel distance is worth it. Tim takes Great Care of His Customers. I live in NC, and Recommend Southern to all my VW Owner friends. The travel distance is worth it. More

Took 2 hours from checking in and that time is improving great customer service and as always Tim is the best great customer service and as always Tim is the best More

Was irritated they said it would take 1 day but service took two days and didn’t know when they’re rentals would be available took two days and didn’t know when they’re rentals would be available More

Kept my car for 3 days and still not done. Had to come pick up because part had not come in ! Had to come pick up because part had not come in ! More

Tim was great to work with, made getting my car serviced very simple and easy. Once work repairs were authorized turn around was quick. very simple and easy. Once work repairs were authorized turn around was quick. More