Southern Volkswagen Greenbrier - Service Center

Decent Service I only come here for the free oil changes and inspections. The work is okay. However, this particular appt left me agitated. I had a 3:30 appt for I only come here for the free oil changes and inspections. The work is okay. However, this particular appt left me agitated. I had a 3:30 appt for an oil change and state inspection. I called that morning to inquire if I would be able to be done by 5:00 as I had an appt that I needed to be at 5:30. I was assured that I would be done by 5:00. (Otherwise I would have rescheduled the service.) Needless to say, I was not done by 5:00 which set off a slew of unfortunate events for me the remainder of the evening. I didn't make it to my 5:30 appt and being in a hurry trying to get to my 5:30 appt, I left my tablet in the waiting room and then had to drive back to Greenbrier from Suffolk to get it; which made me late for my 7:30 appt. I realize that at a service dept, timing can not always be predicted. But that's why I called ahead in the first place. I'm only writing this now because the time before this, I had made an online appt for 4:30 only to arrive and be told that I couldn't be taken because they don't take 4:30 appts which clearly isn't how the online scheduler was set up. At that time I had gotten off work early for the appt which had to be rescheduled for the next day at an earlier time; which I also had to take off work early for. When I did arrive, the next day, for my appt time, my vehicle set in the check in area for 30 minutes before it was even moved to the work area. The dealership and service area has been very clean and comfortable. More

Good experience The quality of work was good and Tim was very professional and courteous. The whole staff was nice and while I waited for my vehicle to be finished I The quality of work was good and Tim was very professional and courteous. The whole staff was nice and while I waited for my vehicle to be finished I was continually asked if I was ok. More

Satisfaction with Service The title says it all. The service was good and the people polite. All were helpful. I was allowed to set up a workspace to continue working without i The title says it all. The service was good and the people polite. All were helpful. I was allowed to set up a workspace to continue working without issue. More

GREAT care at the Service Center @ Southern Greenbriar! Really enjoyed the personal care and attention. It makes a big difference to me. When the service is explained and the reassurance is given that Really enjoyed the personal care and attention. It makes a big difference to me. When the service is explained and the reassurance is given that the repair will be taken care of in a timely manner. Love this Service Team! More

Great he’ll in time of need The engine warning light came on in my Touareg TDI on our vacation. Never a comforting feeling to say the least. I brought it to the dealership fear The engine warning light came on in my Touareg TDI on our vacation. Never a comforting feeling to say the least. I brought it to the dealership fearing the worst. The service department ran the diagnostic and determined it was not a major concern and that I would be safe to drive it all the way back home. More

Pleasant, professional service. Clean service area. Welcoming. Prompt attention. Nice attitude. Questions answered. Large and comfortable waiting area. Friendly cashier employe Clean service area. Welcoming. Prompt attention. Nice attitude. Questions answered. Large and comfortable waiting area. Friendly cashier employees. Appointment time honored. Easy-to-find location per the helpful website. More

I had my car serviced and they did an excellent job. I totally trust the service they give me. I never have to return my car because their work is superb. I refinanced my car and they also had it detai I totally trust the service they give me. I never have to return my car because their work is superb. I refinanced my car and they also had it detailed. It now looks like a brand new car. I am well pleased. More

Your Best Bet We have purchased 4 vehicles from Southern VW in the last 8 years. Excellent service every time. Andrew Smithson is our service adviser and explains We have purchased 4 vehicles from Southern VW in the last 8 years. Excellent service every time. Andrew Smithson is our service adviser and explains the work needed at each service center visit. Repairs are completed correctly the first time. I have NEVER had to return my car because a repair was completed incorrectly. We recently purchased a GTI through salesman Reggie Myers. Great experience with him and Vickie. They were able to locate the green color my wife wanted and have it delivered. She loves it. The staff at this dealership make sure we're taken care of. We also believe in the VW quality, workmanship, and currently own 4 of them from 2005 to 2018. More

Tiguan Great service as usual. Wait was little longer than I thought. Andrew was expecting me and was very courteous and friendly as usual. I have been u Great service as usual. Wait was little longer than I thought. Andrew was expecting me and was very courteous and friendly as usual. I have been using Southern for about 8 years. Always pleased. More

Detailed Customer Service and professionalism I worked in customer service previously and great service provided, gives you a great feeling. I had that feeling after my car was serviced there. I worked in customer service previously and great service provided, gives you a great feeling. I had that feeling after my car was serviced there. More