Southern Volkswagen Greenbrier - Service Center

Team Rosario and Champion My most recent appointment was for a scheduled maintenance @60k and when ever I have a service appointment, I schedule to have Tim as my service advis My most recent appointment was for a scheduled maintenance @60k and when ever I have a service appointment, I schedule to have Tim as my service advisor, who always take care of getting my car service in a timely manner and simply keeping me advised of the progress as my car gets serviced. But it is Lou Rosario, my sales consultant, who always makes sure I taken care of. More

Replacement of horn ring When the replacement horn ring was received it was discovered that the air bag attached to the assembly was the one that had been recalled. The updat When the replacement horn ring was received it was discovered that the air bag attached to the assembly was the one that had been recalled. The updated air bag had to be paired with the horn ring. This appears to be a case of the manufacturer not purging his stock of replacement parts. It may be an oversight or a case of attempting to save a few pennies. In any event, I was placed at risk of continuing my use of a vehicle that had the recalled air bag replaced. This recall is a serious matter: I was, if not for the attentive eye of the technician, placed at serious risk of life and limb. The stock needs to be purged at the very least. More

Quartez always comes to CK on us when we get service done Great visit... Had to pay for nail in tire was kinda disappointing... New car and tire warranty did not cover. Tea was free. My rep was great Great visit... Had to pay for nail in tire was kinda disappointing... New car and tire warranty did not cover. Tea was free. My rep was great More

Time and again I have to follow up on work preformed. Tire balance and rotation, handling was dreaded after. Come to find in the rotation process the for and aft tire pressure was increased (why I do not Tire balance and rotation, handling was dreaded after. Come to find in the rotation process the for and aft tire pressure was increased (why I do not know) and was not reset to the correct for/aft requirement. Called service (Andrew), very helpful, offered to go on a ride along to experience what was going on. Dropped tire pressure all around, ride quieted significantly. More

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Oil change and inspection Everything went great! Smooth easy process! I was able to drop the car off and pick it up without a hitch. And no sales call, which I requested to be Everything went great! Smooth easy process! I was able to drop the car off and pick it up without a hitch. And no sales call, which I requested to be removed from that list! Thanks, VW! More

Amazing Service Had the car in for a oil change and engine light check. Oil change was done, but the car needed to stay for further diagnostic. They also got a state Had the car in for a oil change and engine light check. Oil change was done, but the car needed to stay for further diagnostic. They also got a state inspection done. Quick service and the technicians do great work. More

Check engine I am happy with the maintenance they performed on my car. They replaced a MAP sensor and did a fuel injector clean. My car is running like new again b I am happy with the maintenance they performed on my car. They replaced a MAP sensor and did a fuel injector clean. My car is running like new again but why is my check engine light still on? That’s why I came in the first place 😢😢 More

Great service experience Always honest and up front about recommended repairs, and they charge fair prices for their work. Reasonably fast and attentive to customer needs. W Always honest and up front about recommended repairs, and they charge fair prices for their work. Reasonably fast and attentive to customer needs. Would definitely recommend. More

Fast service Arrived without an appointment. Was seen for inspection immediately and car was repaired and ready the next day. The gentleman to the right helped us Arrived without an appointment. Was seen for inspection immediately and car was repaired and ready the next day. The gentleman to the right helped us and was so very nice More