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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,316 Reviews

1,316 Reviews of Southern Volkswagen Greenbrier - Service Center

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August 17, 2018

Inspection plus I was given appointment on date I requested, checked in on time and handled promptly. I had lights that were out replaced and a little more work that More

by LOHOP38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abby in Service, Rosario in sales
Oct 13, 2018 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Best regards, Farley Perkins Vice President 757-424-4689

August 17, 2018

Southern has treated my cats since 1989 Coming up on 30 years of service with 4 different VW's. I have never been treated better. My service reps have always been attentive and thorough. More

by BTINER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farley Perkins, Lou Rosario, Vicky Andries
Oct 13, 2018 -

Southern Volkswagen Greenbrier responded

Hi and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Best regards, Farley Perkins Vice President 757-424-4689

August 16, 2018

Josh Ware once again proved its worth going to greenbrier. I’ve worked with Josh Ware on a few occasions so far and not only is he is the best VW service advisor that I could ask for, but team of other adviser More

by etavares
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Ware
Oct 14, 2018 -

Southern Volkswagen Greenbrier responded

Hi and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Josh is a great asset and we're thankful to have him on our team. We appreciate your business! Best regards, Farley Perkins Vice President 757-424-4689

August 14, 2018

Service/20,000 mike service They recommend what service is needed and let you decide without pressuring with sales. They are always honest which has made me a 20 year costumer! More

by CLINNETTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farley Perkins, Lou Rosario
Oct 14, 2018 -

Southern Volkswagen Greenbrier responded

Thank you for writing this fantastic review! It is of the utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. Best regards, Farley Perkins Vice President 757-424-4689

August 14, 2018

Professional and courteous I was warmly greeted upon entering the service department, the representative told me the name of the service advisor who would be helping me. The ser More

by THADDEUSCUFFEE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Champion
Oct 14, 2018 -

Southern Volkswagen Greenbrier responded

It’s great to know that Timothy provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Best regards, Farley Perkins Vice President 757-424-4689

August 10, 2018

My car was in for replacement remote and key. While there r The rating is high because of the excellent inspection and caring attitude of the employees. The service is top notch. All employees are confident,cou More

by GSALLEY.JACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Smithson, Farley Perkins, Cynthia Rawlings
Oct 14, 2018 -

Southern Volkswagen Greenbrier responded

Thank you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. Please feel free to reach out if you need anything! Best regards, Farley Perkins Vice President 757-424-4689

August 10, 2018

Great Service I had a problem with my 2006 VW Passat shuddering under a load a high speed. I took the car to my service advisor, Andrew Smithson, at Southern VW. More

by OCONNORIRISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Smithson
Oct 14, 2018 -

Southern Volkswagen Greenbrier responded

We appreciate your kind words. I am glad that we could get your car fixed up and back in good running order. Thank you for your recommendation as well. If there is anything more we can do please come back and see us again any time! We look forward to your next visit. Take care. Best regards, Farley Perkins Vice President 757-424-4689

August 09, 2018

Oil change I worked with Tim from the service area. 5 star service every time I get my car serviced there. Everyone is always friendly and inviting. If I had one More

by BARRERARAMIREZ85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim
Oct 14, 2018 -

Southern Volkswagen Greenbrier responded

Thank you for the excellent review! It is great to know that Tim was able to provide you with a pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Best regards, Farley Perkins Vice President 757-424-4689

August 08, 2018

Quick, Efficient and Friendly The service at this dealership is very efficient. Getting an appointment is easy and everyone is so friendly and helpful! We did not need to wait but More

by DENICE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Ware
Oct 14, 2018 -

Southern Volkswagen Greenbrier responded

We strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Southern Volkswagen Greenbrier's Service Department. Best regards, Farley Perkins Vice President 757-424-4689

August 08, 2018

Awesome Josh was very knowledgeable, exhibited great customer service skills and follow up was like none other. Awesome awesome awesome and would recommend th More

by CHERYLJERZAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Ware
Oct 14, 2018 -

Southern Volkswagen Greenbrier responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best regards, Farley Perkins Vice President 757-424-4689

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