Southern Volkswagen Greenbrier - Service Center

FIVE Days To Complete A FIFTEEN Minute Repair The key immobilizer started killing the engine. We towed the vehicle in on Wednesday. It sat there Wednesday afternoon, all day Thursday, and Friday The key immobilizer started killing the engine. We towed the vehicle in on Wednesday. It sat there Wednesday afternoon, all day Thursday, and Friday. The key was reprogrammed on Saturday, however then the dealer called and informed us they wanted to keep the car until Monday to make sure the reprogramming was satisfactory. The dealer graciously waived the computer diagnosis fee for the repair. I clearly recognize first come, first served, but xxxx, get real! More

Came in for a VA annual inspection. Arrived around 8 am ( your work starts at 7am)...so I expected a long wait as there were probably several customers ahead of me. Abby said she would d Arrived around 8 am ( your work starts at 7am)...so I expected a long wait as there were probably several customers ahead of me. Abby said she would do the best she could to get me in...well in just under an hour the inspection was completed and I was on my way. NOW...THAT'S SERVICE! More

Considerate! The service associate was good...friendly and helpful!!! Bring a sweater bc the waiting room is a bit chilly. She even got me some WARM water as I r The service associate was good...friendly and helpful!!! Bring a sweater bc the waiting room is a bit chilly. She even got me some WARM water as I requested. More

Expert Service with fast, thorough results! I always wait for my car's service, and find that their customer service is superb. They tell me everything (and not MORE) that is needed beforehand, I always wait for my car's service, and find that their customer service is superb. They tell me everything (and not MORE) that is needed beforehand, so no surprises. The people working there really enjoy their customers. It's like being with family. And, of course, the service is superb. More

Totally Awesome Service From the operator who anwered the phone to the service advisor who checked me in to the guys who performed the excellent work on my vehicle.. I am tot From the operator who anwered the phone to the service advisor who checked me in to the guys who performed the excellent work on my vehicle.. I am totally pleased. More

Great service! Not much needing to be said, just happy with the excellent service that I received. Will be returning for other needs when the time comes. Thanks! Not much needing to be said, just happy with the excellent service that I received. Will be returning for other needs when the time comes. Thanks! More

Excellent service I came in late than my appointment schedule but they was able to accommodate and serviced my car in time. Tim was very professional and helpful ...ove I came in late than my appointment schedule but they was able to accommodate and serviced my car in time. Tim was very professional and helpful ...overall good service. More

Fan of AC After new AC installed, system worked intermittently. After two visits and driving, discovered fan by radiator needed replacement as well as radiator After new AC installed, system worked intermittently. After two visits and driving, discovered fan by radiator needed replacement as well as radiator temperature increased above normal with AC on. Returned and service team replaced with VW parts. Now AC performing continuously without issue. More

Great Experience Had my 40K mileage oil and maintenance due on my car. Abby took care of me, she was very helpful, informative and had a great customer service demean Had my 40K mileage oil and maintenance due on my car. Abby took care of me, she was very helpful, informative and had a great customer service demeanor. I waited for awhile but because I got to meet other people waiting for service on their cars, the time went really fast. Abby didn't let me sit and wonder how much longer, she found me and gave me updates, which I really appreciated. More

excellent and efficient My service representative, Abby Witmer, provided excellent customer service and was very pleasant. She was exceptionally helpful in answering any ques My service representative, Abby Witmer, provided excellent customer service and was very pleasant. She was exceptionally helpful in answering any questions and concerns I had with my car. More