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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,316 Reviews

1,316 Reviews of Southern Volkswagen Greenbrier - Service Center

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September 27, 2018

In and out. Made an appointment for a oil change on my 2004 VW Jetta TDI wagon with 319,000 miles. Got me in and out quickly. Free coffee in the waiting area. More

by INFIRST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Feliciano
Oct 04, 2018 -

Southern Volkswagen Greenbrier responded

Thank you for your great review. We do put a premium on customer care, best amenities and of course good service, and we are glad to know that our guests appreciate all our efforts. You can be sure that I will share this with the rest of the team because words of appreciation never fail to inspire us to be consistent in providing excellent service. Farley Perkins Vice President 757-424-4689

September 26, 2018

Proficient service Took car at stated time and completed all tasks within a reasonable amount time. Car was returned clean and good description of what was accomplished. More

by DDATLANTIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Feliciano, Lou Rosario
Oct 04, 2018 -

Southern Volkswagen Greenbrier responded

Thanks for the nice review! We really appreciate this feedback. It was our pleasure doing business with you. Farley Perkins Vice President 757-424-4689

September 25, 2018

Excellent service provided I’ve been a repeat customer for several years. The service provided to me has always been superb. I would recommend Southern VW to others More

by PAMELARODGERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Smithson
Oct 04, 2018 -

Southern Volkswagen Greenbrier responded

Pamela, your continued business is greatly appreciated and it has been a pleasure to work with you over the years. Rest assured that we will do everything it takes to make us deserving of your loyalty. Farley Perkins Vice President 757-424-4689

September 21, 2018

Airbag recall Replaced airbag. Also gave me a list of recommended services to be done. Will review list and decide what needs to be done when my oil change due. More

by BEACHBUDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Champion
Oct 04, 2018 -

Southern Volkswagen Greenbrier responded

Thanks for the positive words, BEACHBUDS. You're always welcome and we look forward to seeing you next time. Farley Perkins Vice President 757-424-4689

September 21, 2018

STATE INSPECTION/LOW TIRE PRESSURE EACH TIME I HAVE VISITED SOUTHERN, I HAVE BEEN GIVEN EXCELLENT SERVICE, REALISTIC END TIMES FOR SERVICES AND ZERO PRESSURE. MY CUSTOMER SERVICE REP W More

by CMSAUL76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ANDREW
Oct 04, 2018 -

Southern Volkswagen Greenbrier responded

We appreciate your kind words and thank you for continually choosing Southern Volkswagen Greenbrier for your vehicles’ service needs. Drive safely! Farley Perkins Vice President 757-424-4689

September 19, 2018

Helpful and friendly Service center staff were personable, helpful, and easy to work with. They kept us in the loop all day as each problem in our vehicle was being servi More

by ADAM.MCBRIDE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Champion
Oct 04, 2018 -

Southern Volkswagen Greenbrier responded

Thanks for giving us the opportunity to service your vehicle, Adam. I am happy to hear that everything went well for you. I will pass your feedback along to the team. Drive safely. Farley Perkins Vice President 757-424-4689

September 18, 2018

I really appreciate the hospitality this dealership express Thank you all for your hospitality. You all are very thorough with the servicing. While I was there I needed to take care of business so y'all offered More

by ALBERTNELSON2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew the mechanic, Lou Rosario
Oct 04, 2018 -

Southern Volkswagen Greenbrier responded

We’re delighted to hear of your positive experience at our dealership, Albert. It was our pleasure doing business with you. Farley Perkins Vice President 757-424-4689

September 17, 2018

Informative and Friendly as Always Its always great to be greeted with a smile. Every time I come to VW of Greenbrier the employees there are super nice. I will forever be apart of the More

by KLWATKI1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Also, I dont know the service guy name that works in Service dept. But im quite sure you can look him up for me. He had excellant Customer Service, Andy Feliciano
Oct 06, 2018 -

Southern Volkswagen Greenbrier responded

Thank you so much for taking the time to share your kind words about your experience at Southern Volkswagen Greenbrier! We love our happy customers and are honored to have you as part of our family. Please always feel free to reach out if you need anything – be it sales or service! Best regards, Farley Perkins Vice President 757-424-4689

September 11, 2018

New battery Couldn't make appointment online. Called and got real person! Service was great! Please do not dictate to me how long my review must be. a Some words More

by DMCHAFIN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Champion
Oct 07, 2018 -

Southern Volkswagen Greenbrier responded

Thank you for the feedback. Please come visit us if you need anything else, be it service or sales. Best regards, Farley Perkins Vice President 757-424-4689

September 11, 2018

Satisfactory Service I was very satisfied with my service and i would definitely recommend this dealership to family and friends. Pam was so friendly and helpful and i was More

by QSARUMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pam
Oct 07, 2018 -

Southern Volkswagen Greenbrier responded

Thank you for leaving us your positive review. I am pleased to hear that you were satisfied with the service you received from us. If there is anything more that we can do please come back and see us again. Take care! Best regards, Farley Perkins Vice President 757-424-4689

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