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Southern Volkswagen Greenbrier - Service Center
Chesapeake, VA
1,316 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,316 Reviews of Southern Volkswagen Greenbrier - Service Center
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October 10, 2018
very friendly/ helpful Abby and the rest of the vw staff were very outgoing and helpful. The service was fairly quick and still good quality. I would defiantly recommend goi Abby and the rest of the vw staff were very outgoing and helpful. The service was fairly quick and still good quality. I would defiantly recommend going here for any service needs. More
by JKanzler
Verified CustomerEmployees Worked With
Abby
October 10, 2018
Incomplete work I picked up my Jetta,and the tires were balanced,but not rotated. They said the best tires were on the front. I wasn’t informed of this until I read m I picked up my Jetta,and the tires were balanced,but not rotated. They said the best tires were on the front. I wasn’t informed of this until I read my invoice,and neither was service writer. I feel like I was ripped off. The tires passed inspection,they should’ve been rotated regardless of your techs recommendations. I have a tire noise in the front that I was hoping to move to the rear,but I wasn’t given a choice. The service writer did offer to rotate them for me,I had to work,and it should’ve been done in the right in the first place!!!!! I also now feel concerned that the repairs that I had done were unnecessary. You also lost a future tire sale too. I feel as if this has been done to my car before by y’all. I don’t feel as if I can trust Southern VW to service my car any longer even though I bought it new from y’all. I will never recommend Southern VW to anyone!!!!!! More
by NDCISIVEONE
Employees Worked With
Idk
October 10, 2018
VW recall Fast & competent service. Very friendly atmosphere & was able to get an appointment in a timely manner. The total time was exactly what was quoted. Fast & competent service. Very friendly atmosphere & was able to get an appointment in a timely manner. The total time was exactly what was quoted. Good service. More
by BJBOXER2
Employees Worked With
Ryan Klein
October 08, 2018
Great Service The staff was very professional and the service was AWESOME!!!! I have purchased my last 2 cars from here. They are great folks. Thank U!! The staff was very professional and the service was AWESOME!!!! I have purchased my last 2 cars from here. They are great folks. Thank U!! More
by RPRICE7
Employees Worked With
Brett and Andrew in the service department., Farley Perkins
October 08, 2018
Thank you! Andrew and team are wonderful. Thank you for the constant communication and first class customer service! Andrew always goes out of his way to make su Andrew and team are wonderful. Thank you for the constant communication and first class customer service! Andrew always goes out of his way to make sure all issues are handled. More
by CHRISD8313
Employees Worked With
Andy Feliciano
October 08, 2018
Quick and friendly We’ve always had a great experience at Southern. The service depot is quick and everyone is super friendly. We very much recommend shopping at Souther We’ve always had a great experience at Southern. The service depot is quick and everyone is super friendly. We very much recommend shopping at Southern. More
by SNESTEP
Employees Worked With
Cynthia Rawlings, Charlie Roy Schesventer, Reinard Taylor, Vicky Andries
October 08, 2018
Customer Service The staff in the Service Department and are very professional. They really attempt to provide the customer with the best quality service during peak h The staff in the Service Department and are very professional. They really attempt to provide the customer with the best quality service during peak hours. Despite the complexities encountered with each vehicle, they do an exceptionally great job communicating any and all potential issues, leaving the customer to decide without any influence. More
by Cire
Employees Worked With
Andrew and Abby
October 07, 2018
Customer service I thought the representative (Timothy) handling my services was superb.. However the company as a whole was not the best.. I was not offered a loaner I thought the representative (Timothy) handling my services was superb.. However the company as a whole was not the best.. I was not offered a loaner while my car was being serviced..I don't know if they offer that service but being an established company I'd think it would be offered and... Then when my vehicle was ready to be picked up I had to catch an Uber to pick my car up.. Which was another inconvenience..I just think customer service should be a number one priority and I didn't get that experience from the company... More
by DMONIQUE40
Employees Worked With
Timothy
October 06, 2018
LOU ROSARIO IS THE #1 SELLER!!!!! I am a true Volkswagen diver and Lou has gotten me into 3 other Volkswagen's Mr. Rosario knows how to sell cars and placed me into another Jetta. Lou I am a true Volkswagen diver and Lou has gotten me into 3 other Volkswagen's Mr. Rosario knows how to sell cars and placed me into another Jetta. Lou did not even know that I was coming up to the dealership and I was actually trying to get my 2016 Jetta inspected when Mr. Farley saw me drive up and he asked me when was I going to get another car, and I said I will find Lou which was not in his office at this time, then I said that I would find him. Once I found Mr. Rosario I had told him what Mr. Farley asked me and then Lou said lets get you into a new car and the rest is history. Lou performed his magic once again. I have been dealing with Lou for a very long time and I will continue to let Lou provide me with my automotive needs. Mr. Farley and his team are amazing and everyone worked together and now I am driving a 2019 Jetta!!!!! I am happy and now I will come and work at the dealership with all these guys. Lou is the man. More
by MR"GQ"2019
Employees Worked With
Lou Rosario
October 05, 2018
Oil change Excellent, i was treated extremely well. Tim was friendly and cery helpful in gettjng me in and out as fast as possible. Not pushy at all. Excellent, i was treated extremely well. Tim was friendly and cery helpful in gettjng me in and out as fast as possible. Not pushy at all. More
by CHASE.DANIELS2
Employees Worked With
Tim Champion
