Southern Volkswagen Greenbrier - Service Center

Improved service Its been a few years since I've had my car in for service. I stopped coming because of the terrible service. I was surprised by the kind of service I Its been a few years since I've had my car in for service. I stopped coming because of the terrible service. I was surprised by the kind of service I received. More

Great Service My visit this time was for a simple software upgrade to my 2016 Jetta. Tim, my service Advisor was professional as always. He got me in and out in n My visit this time was for a simple software upgrade to my 2016 Jetta. Tim, my service Advisor was professional as always. He got me in and out in no time! More

My experience was exceptional. The employees, especially Abby Witmer, at Southern Volkswagen service department have always been very helpful in answering any questions and/or conce The employees, especially Abby Witmer, at Southern Volkswagen service department have always been very helpful in answering any questions and/or concerns I've had with my Passat. The friendly and timely service is greatly appreciated. More

Excellent experience I have been buying cars from this dealership for years. This time I dealt with Ryan Klein and I have never been treated with more courtesy and kindne I have been buying cars from this dealership for years. This time I dealt with Ryan Klein and I have never been treated with more courtesy and kindness. More

Vehicle Not Repaired I am not the typical service customer, I am a thirty eight year master auto technician, and automotive service business owner. I had replaced the stee I am not the typical service customer, I am a thirty eight year master auto technician, and automotive service business owner. I had replaced the steering column module in my son’s 2007 Volkswagen Rabbit and brought it to Greenbrier Volkswagen to have it coded, and I used the night drop to put the vehicle in for service. The next morning I received a call from the service writer Tim, and explained what I needed to have done and why. He explained they could perform the repair for $99.00 unless I wanted to have the problem diagnosed in that case it would run $200.00. I explained that everything on the vehicle worked before I damaged the two pins on the module that connected to the horn when I was replacing the turn signal switch, so I did not see a reason to have it diagnosed. That afternoon I received a call from Tim saying the technician had some trouble coding it, but it was ready for pick up for the agreed upon price. When I picked the vehicle up the electric power steering was operating but the cruise control was not, so when I returned to my shop I scanned the vehicle and found trouble code 01044 incorrect coding trouble code. I called Tim and explained this to him, and he said he would speak to the technician and call me back. I did not hear from Tim that day, so I called him the following afternoon and he explained to me the coding was complicated and it would take another $99.00 charge to complete the coding so everything to work correctly. I told Tim I would have to think about this and I would let him know my decision. At this point I was frustrated, and decided to talk to a fellow business associate to see if he had a programming tool for Volkswagen. Come to find out he has and Autel MaxiSYS Elite which can be used to code the steering column module which he was willing to bring over and use on my vehicle. To make a long story short, the module was coded 000022 when it should have been coded 00042 which is what we coded it too. With this coding it worked properly and Tim wanted to charge me another $99.00 to do this job. If this had been done the first time, the problem would have been repaired. Instead excuses were made, because, in my option the technician did not know what he was doing or did not know to check to see if he had done the coding correctly. The bottom line is, we need verify that we have completed the repair once we have completed a job. Either by checking it ourselves, or by having a team member inspect the completed operation. Sincerely, Craig Livernois More

Southern’s Service Always get a great comprehensive look at my car by their very busy mechanics! I travel there from Hertford, NC because you can’t trust just any mecha Always get a great comprehensive look at my car by their very busy mechanics! I travel there from Hertford, NC because you can’t trust just any mechanic to know what your car needs in a service! There’s a difference and Southern has it’ More

Friendly. Reliable. Fast The time it took to service my car was within a reasonable time. The staff I interacted with me were friendly, and willing to help where needed. The o The time it took to service my car was within a reasonable time. The staff I interacted with me were friendly, and willing to help where needed. The only real complaint is that it took fifteen minutes to get my car back from valet once the service was complete. However, once I brought the issue to an associate, the situation was promptly fixed, and I got my car back within 2 minutes. Will definitely use Southern VW for my next service appointment. More

Detail vehicle & hive estimate for new top Dealership did good job washing, vacuuming, and overall detailing of my wife's VW Beetle. They also provided an estimate to replace the convertible to Dealership did good job washing, vacuuming, and overall detailing of my wife's VW Beetle. They also provided an estimate to replace the convertible top which we will do soon. Thank you for doing what you said you would; we will be back. Cudos to Ms Meds Mayo More

Wonderful Service Ryan was extremely helpful. His customer service went above and beyond. He made sure I was aware of my vehicles warranty and coverage and saved me a l Ryan was extremely helpful. His customer service went above and beyond. He made sure I was aware of my vehicles warranty and coverage and saved me a lot of money! More

Mr Wes Tolson at service Dep Excellent customer service and fast oil change, inspections. He did explain well and check what the car need to service in the future. I am new arou Excellent customer service and fast oil change, inspections. He did explain well and check what the car need to service in the future. I am new around here but he made me comfortable and satisfied. Thank you Mr Wes More