Southern Volkswagen Greenbrier - Service Center

I recently took my 2007 VW Passat 2.0t in for unscheduled maintenance; a loud noise under the hood when accelerating and cruising and unusual rumble at idle. I called at 9 in the morning and scheduled a drop maintenance; a loud noise under the hood when accelerating and cruising and unusual rumble at idle. I called at 9 in the morning and scheduled a dropoff for 3 pm. I showed up at 1 pm, 2 hours early. I was seen promptly by my service advisor and all paperwork/administrative issues were cleared in 5 minutes. I was told I would recieve a call by the next morning to let me know the status of my vehicle and what repairs would be necessary. In this time, the Enterprise representative arrived and was waiting for me BEFORE I was done at the desk. I was promptly taken across the street and placed in a rental and on my way...the entire evolution took less than 30 minutes. I got the morning phone call I was promised and another around 12:30-1:00 pm telling me my vehicle was repaired. I was informed that although I have exceeded mileage for my warranty period, the specific defect is covered under a VW extended warranty for a known problem with my model vehicle. If the dealership was not honest and I did not know how to do research, they could have easily charged me a handsome sum for this repair. As it stands, the entire repair was performed for free and I only paid for a rental vehicle for one day. I would have had the rental for free also but kept the car for over 24 hours...I was covered for 1 day free rental but did not know. On top of the dealership being honest about the repair, they performed my 60K maintenance also while the vehicle was there. I cannot speak for others but I went in with realistic expectations of a Service Department and understanding my responsibilties and rights as a consumer. I had (and have had) continual pleasant experiences with Greenbrier Volkswagen in Chesapeake, Va. Kudos for your sincerity and dedication. More

It is such a shame-the product-Volkswagen is stellar-but service is inconsistant-some times it is friendly & efficent; but most of time-they leave you feeling ripped off, conned-with a insincere smile! T service is inconsistant-some times it is friendly & efficent; but most of time-they leave you feeling ripped off, conned-with a insincere smile! The ONLY reason I come back for service at Greenbrier-is because I have an extended warranty---NEVER BUY A CAR FROM THIS DEALERSHIP WITHOUT ONE! They are stuck with me-I plan on getting my $$ worth-and yes- I will continue to rag them when they give me poor customer service. I am going to demand it! ANYONE who does not feel like they were treated well at this dealership needs to share their experience with Volkswagen of America!!!!! More

I purchased 2001 VW Golf from Greenbrier Volkswagen. It has been running terrible for over a year. It has had the computer scans by Auto Zone, Advance Auto, and another certified mechanic "for free each ti has been running terrible for over a year. It has had the computer scans by Auto Zone, Advance Auto, and another certified mechanic "for free each time." The code comes up as faulty Catalytic Converter. However, upon taking it to the dealership they wanted to charge $95.00 for the scan and if the code came up as anything else, then I would have to pay for those parts repair also, befor they would even concider looking at the converter. Then, of course, the code at the dealership came up as possible forward oxygen sensor faulty, which they never let the customer actually see the code or codes that come on any machine. However, I got the car back and replaced the forward oxygen sensor. The engine light is still on, after I cleared the codes then drove it the light came back on, the car still runs terrible. Now the dealership would like over $120 to scan the codes again, which is free, in 3 other locations. Here's the rub, I have a letter from the VW Manufacture that says the car is recalled for the Catalytic Converter and they will be replaced it free of charge under 80,000 miles. The car has barely 70,000 miles. The dealership's southern hospitality package is a bait and switch tactic. They want you to bring in the car for regular maintenance so they can gouge you on any other repairs they deem necessary. More

I went for a 10,000 mile check up - i asked for a loaner car in advance - when I arrrived at the dealership I was told that someone from enterprise would pick me up momentarily- it took 15 minutes- then wen car in advance - when I arrrived at the dealership I was told that someone from enterprise would pick me up momentarily- it took 15 minutes- then went I arrived at Enterprise I had to wait for almost an hour to get car because they did not have any cars there - I had made the reservation a week in advance with VW More

I took my Jetta in for a state inspection and oil change. They said that my car wouldn't pass inspection because the power steering hose was leaking - to fix would cost $550 plus another $170 to flush all th They said that my car wouldn't pass inspection because the power steering hose was leaking - to fix would cost $550 plus another $170 to flush all the fluids. My father said that was very expensive because the hose itself is only about $50. So we told them to put a rejection sticker on the car and we took it to another mechanic. (Maypaw in Norfolk, VA) They took a look and said that they couldn't find ANY EVIDENCE of a leak! They did the inspection and didn't find ANY leak at all, anywhere! Lesson Learned: ALWAYS GET A SECOND OPINION!! More

I don't give a !@#$ if Greenbriar Volkswagen is the best dealership in VA and NC... They are terrible! I scheduled for a service a month ago and they call me two days BEFORE mys service appointment sayin dealership in VA and NC... They are terrible! I scheduled for a service a month ago and they call me two days BEFORE mys service appointment saying that they were overbooked. What kind of bull @#% are they trying to pull? And this wasn't the first problem I had with these people! I swear the God I'm going to Virginia Beach Checkered Flag for more of my Volkswagen needs. Ridiculous. Straight up ridiculous. I can't take it anymore of their business and they know me so well... when I walk in there I'm just full of rage... they try and kiss up and make me feel better... I shouldn't have bought a 2007 Rabbit there... they trick people into buying their cars giving all these COOL FREE gimmicks and what not... saving money crap... Once you sign that darn contract... it's all over. LIARS. LIARS. LIARS! That's all I can say. More