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Southern Volkswagen Greenbrier - Service Center

Chesapeake, VA

4.5
1,316 Reviews

1,316 Reviews of Southern Volkswagen Greenbrier - Service Center

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September 11, 2024

Very friendly staff and they let me drop my car off early, and we’re done servicing it within 20 minutes of my appointment time! More

by ROSEMARYTAYLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
Sep 13, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

September 11, 2024

Service was quick an good a+ costumer service Service was quick an good a+ costumer service More

by Lemonhead22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Sep 13, 2024 -

Southern Volkswagen Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

September 11, 2024

Mr. Tim was very professional throughout the entire process. He gave me updates throughout the process More

by GSONNIER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim the service writer
Sep 13, 2024 -

Southern Volkswagen Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

September 10, 2024

Wait time for service decreased this visit. Friendly staff, service tech was mindful of my time as well. Convenient location. More

by Wanda johnson
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes Tolson
Sep 13, 2024 -

Southern Volkswagen Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 09, 2024

Accurate and timely service. My car runs great. The service department was professional and courteous. More

by GOLDENTHREE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
September 09, 2024

Wes is a great service advisor. He explains options well and I never feel like an old lady who is being shafted. Clean and welcoming waiting space. Work has been totally satisfac More

by LYNNE W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes, service advisor and a very friendly cashier
September 08, 2024

I questioned the high price of the tires and then they came back with a lower price, which makes me question your business practices. More

by SANDYNEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Webb
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 08, 2024

Wes is very nice. Dealership prices need to come down some but other than that it usually is good. More

by CMLEE1121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes in service
September 07, 2024

The communication and service was prompt and informative! I also really appreciated the night time drop box for the keys (would recommend putting a pen in there though). I would definitely go back for servic More

by HEATHERMIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
September 06, 2024

Communication was atrocious. I was quoted incorrect repairs and then learned there were more things that needed to be done. Customer service was nonexistent. Pricing was ridiculo More

by MFONTAINE757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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