Southern Team Hyundai Nissan Subaru Volkswagen

I was completely satisfied with the whole environment of the service area on the day that I left my car. I was told the parts had to be ordered and my car was not safe to drive. I asked about a rental and t the service area on the day that I left my car. I was told the parts had to be ordered and my car was not safe to drive. I asked about a rental and the nice young man (sorry, I'm horrible with names,) offered me one, free of charge. That was amazing. I appreciate the kindness so much. When I explained that the repair cost was going to really hurt me, he was able to even help me with that. The only thing that has me upset is the fact that I am required to write 15 word minimum. Obviously I don't have a problem with the number. But I do have a problem being forced to do anything. Don't tell me I 'have' to do something. I'm not in a concentration camp. More

My car was scheduled to have the phantom touches and the touch screen fixed. The dealership found other issues that I agreed to have fixed. However, when I came to pickup my car the phantom screen issues an touch screen fixed. The dealership found other issues that I agreed to have fixed. However, when I came to pickup my car the phantom screen issues and the touch screen not working was not fixed. That was the main reason that I brought my car to the dealership. More

My experience was just not good. Holly and Brian treated me well and I appreciate that. Morris, he did his job. Juan was rude. Actually told me to go somewhere else when I told h Holly and Brian treated me well and I appreciate that. Morris, he did his job. Juan was rude. Actually told me to go somewhere else when I told him I had a couple of offers for my trade in, more than he was offering. Beyond that there was a lot of running around. Poor Holly literally ran herself to death trying to help me. It took me 3 hours to just get through the financials, and I came with my car (and title) plus the a check for the outstanding balance. I had to be chauffeured to another location and then back to VW. It would have taken longer but I cut off the demo of the cars features so I could go pick my son up from school. The test I had to take while waiting on Morris to do the financials was quite immature and very condescending. Then in all that time the car wasn’t cleaned up at all, inside or out and poor Holly had to get my license plates moved in between another customer and playing chauffeur. I appreciate the maintenance package, I hope that process is easier than the buying process. More

Excellent staff, courteous, not pushy, good instructions on how to use features of the vehicle on how to use features of the vehicle More

The front desk was very pleasant but I was quoted 1 1/2 hrs and was there over 3 hrs and was there over 3 More

Wayne was great to work with. He was honest and helpful and most importantly we didn’t feel pressured. I will say good job, having us look at the middle model prior to showing the He was honest and helpful and most importantly we didn’t feel pressured. I will say good job, having us look at the middle model prior to showing the base model! He upgraded his sale and we are so happy he did! Also Morris in finance was a pleasure to work with! More

Everyone I encountered was pleasant, helpful, and I did not feel pressured during the process. Every question I had was answered and if they did not know they were honest enough to say that and seek out th not feel pressured during the process. Every question I had was answered and if they did not know they were honest enough to say that and seek out the proper response. More

Everyone that I dealt with was very courteous and polite. My vehicles work was done correctly and as promised. The outside and inside of vehicle was clean when I picked up no greasy handprints everywhere. Th My vehicles work was done correctly and as promised. The outside and inside of vehicle was clean when I picked up no greasy handprints everywhere. The Southern Team crew did an awesome job. More

Horatio knowledge , warm personality , and professionalism is what made me buy the car . I had been to several other dealerships in Va and NC . Horatio made me feel welcome it was like buying professionalism is what made me buy the car . I had been to several other dealerships in Va and NC . Horatio made me feel welcome it was like buying a car from a friend . Best experience ever More

This is the second time Southern Team came through for me, this time with a time constraint as my previous Hyundi from them was totaled when I was read-ended. Just ask for Horatio! me, this time with a time constraint as my previous Hyundi from them was totaled when I was read-ended. Just ask for Horatio! More