Southern States Hyundai

Buyer beware. I purchased a new Hyundai Santa Fe and traded in my Honda Pilot on 12/25/2025 from Southern States Hyundai — Raleigh Sales Department. I’ve owned I purchased a new Hyundai Santa Fe and traded in my Honda Pilot on 12/25/2025 from Southern States Hyundai — Raleigh Sales Department. I’ve owned Hyundais before, but this was my worst dealership experience. Buying process: After we agreed on the sale, I waited three hours to speak with finance. After escalating to a manager, I was redirected to Southern States Mazda to complete financing. BlueLink: New Hyundai owners receive a complimentary lifetime BlueLink subscription. My subscription never worked until late February, after multiple calls and two service visits. The dealership ultimately admitted the subscription had never been activated. Title & registration (still unresolved after two months): Although I paid the car in full, the VIN for the new Santa Fe does not appear in the DMV system. The DMV still shows me as the owner of the traded Honda Pilot. I received a notice that insurance on the Pilot has lapsed even though I no longer possess it, and the registration on my new car (with my old plates) expires this month. I cannot obtain title or register the new vehicle — effectively making it illegal for me to drive. Communication: I have left numerous messages; calls are routed to voicemail and I rarely receive callbacks. When I finally reached a manager, they were unaware of the issue. During the call I was cut off and told I had two options: they would “speak to the team” or I could seek legal counsel. Result: I own a paid-for vehicle I cannot legally drive, with unresolved title/registration issues and poor follow-up from the dealership. Proceed with caution. More

Amazing purchasing experience. Tony, the sales manager, was excellent and easy to work with. Jarrell, salesman, was extremely professional and focused on ensuring my needs were me Tony, the sales manager, was excellent and easy to work with. Jarrell, salesman, was extremely professional and focused on ensuring my needs were met and gave exceptional customer service. Southern States will be my first choice for any car needs. More

Easy and pretty simple. Took less time than I expected to be there. Thanks a lot. Took less time than I expected to be there. Thanks a lot. More

Xavier was super friendly and helpful with us from the moment he greeted us through driving away in our new car. He answered all our questions and made us feel comfortable. moment he greeted us through driving away in our new car. He answered all our questions and made us feel comfortable. More

A great vehicle buying experience from the moment we called to set up a test drive until we drove off the lot with our new vehicle. Thomas was attentive, knowledgeable, friendly and extremely easy to wo called to set up a test drive until we drove off the lot with our new vehicle. Thomas was attentive, knowledgeable, friendly and extremely easy to work with!!! More

They made me feel like family the minute I walked in. Terry went above and his professionalism was very impressive Terry went above and his professionalism was very impressive More

Good Very good He was wonderful. Jarrell was great also Kind, welcoming and friendly.... they have patience Jarrell was great also Kind, welcoming and friendly.... they have patience More

Terry was an excellent salesperson. He paid attention to me all the time. Gave me some hints that were very good. I could not walk well so when he I got to the dealership he had six car He paid attention to me all the time. Gave me some hints that were very good. I could not walk well so when he I got to the dealership he had six cars lined up for me to try so I wouldn't have to walk far. For the extra fob for the car was not available for some reason and he drove it to my house personally to give it to me when he found it. I would recommend Terry to anybody who needed a car new or used. He's a wonderful credit to Southern States. More