Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Southern Mazda Newport News - Service Center
Newport News, VA
130 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
130 Reviews of Southern Mazda Newport News - Service Center
Sort by
March 02, 2024
Customer service on point! !! Cleon the service manager was awesome!!! He went above and beyond to service my Mazda....Ill be back for sure!! !! Cleon the service manager was awesome!!! He went above and beyond to service my Mazda....Ill be back for sure!! More
by Nursemelody40
Verified CustomerEmployees Worked With
February 28, 2024
They were very busy that morning. I did not speak to anyone ,took my keys and take a seat.My experience was usual. I did not speak to anyone ,took my keys and take a seat.My experience was usual. More
by crlindsay55
Employees Worked With
I arrived at 9:15am.Handing my keys to Cleon, upon leaving paperwork says service advisor: Raymond Korchak.
February 27, 2024
I had a service appointment recently that I was really satisfied with. But once I left the appointment I realized I have easy care so my oil change should've been covered and I should've gotten a free car satisfied with. But once I left the appointment I realized I have easy care so my oil change should've been covered and I should've gotten a free car wash and vacuum. I have tried to contact the dealership multiple times since then to ask about a refund for my oil change and getting a car wash but nobody will return my calls. More
by hayley_stallings
February 25, 2024
I had an emergency check engine light and they gave me a 7:45 am appointment. By 11:25 , it was diagnosed as a bad battery. The charge to replace the battery was excessive.Ray Korchak was very professional 7:45 am appointment. By 11:25 , it was diagnosed as a bad battery. The charge to replace the battery was excessive.Ray Korchak was very professional and explained the system problem and fix. $350.00 for a battery replacement was quite a shock. So my experience was positive, but the cost of the service was unreasonable. More
by PATTIJO.ANDERSON
Employees Worked With
The service team , Mr. Skinner and staff
February 24, 2024
Southern Mazda is a class business, they honored a first time oil change even though my vehicle was bought brand new from a completely different dealer. Great staff to work with and quality work performed e time oil change even though my vehicle was bought brand new from a completely different dealer. Great staff to work with and quality work performed efficiently. Will certainly be returning in the future as they are close to home. More
by mpont1100
Employees Worked With
Service Department Manager
February 23, 2024
Everyone is friendly and helpful in a very professional way. I have received great service each time I visit. Love my Mazda way. I have received great service each time I visit. Love my Mazda More
by Debbie G
Employees Worked With
Other Employees :
Service. Cleon Skinner
February 22, 2024
My experience with Southern Mazda has always been a very positive one. The work that has been performed is always correct and in a reasonable timeframe. I would recommend them to anyone considering having t positive one. The work that has been performed is always correct and in a reasonable timeframe. I would recommend them to anyone considering having their vehicle serviced there. More
by RALPHB1216
February 22, 2024
I scheduled ahead for an appointment which was really convenient. I scheduled for a tire rotation and balancing. I waited for an hour and by the time they were done, I had to leave to get my kids off of convenient. I scheduled for a tire rotation and balancing. I waited for an hour and by the time they were done, I had to leave to get my kids off of their bus. Only to see my receipt say Rotation (no balancing)???? Aren’t you supposed to balance tires when you rotate them? Especially if that’s the service I requested when booking?? Now my car is driving rough and I’m not sure even I’m able to return to have a balancing done! More
by ALF05112014
Employees Worked With
I don’t know their names.
February 21, 2024
First guy had no touch base with and had to call to find out status of my car. Cleon gets a 5 for final follow through. out status of my car. Cleon gets a 5 for final follow through. More
by Mazda lover
Employees Worked With
Started with one gentleman who checked me in. I do know his name and ended with Cleon.
