Southern Mazda Newport News - Service Center

Service department is awesome. cleon is the best person to work with. Easy to talk to and explained everything. And the video of the technician doing the inspection was awesome!! cleon is the best person to work with. Easy to talk to and explained everything. And the video of the technician doing the inspection was awesome!! More

Was inforn by vidéo what was needed and cost to repair my vehicle. I was able to review and approve repairs by phone. vehicle. I was able to review and approve repairs by phone. More

Very professional …loved the video inspection results Service manager payed great attention ..makes me want to come back Service manager payed great attention ..makes me want to come back More

Accommodating, clean and comfortable while we waited. Will be using this dealership in the future for our Mazda CX5. Will be using this dealership in the future for our Mazda CX5. More

Friendly atmosphere service managers very knowledgeable and keep me update on recommendation and services needed and keep me update on recommendation and services needed More

Service was very prompt and on time. Scheduling was easy to make. Technician was kind and courteous. Great job - thank you! Scheduling was easy to make. Technician was kind and courteous. Great job - thank you! More

During a routine oil change, I was sent a complementary video of the car’s undercarriage to show that everything is in good condition. Very cool and helpful to have the video! video of the car’s undercarriage to show that everything is in good condition. Very cool and helpful to have the video! More

Not honest. I came in for a tire repair and rotation. Fixed my tire but did not rotate the tires and charged me for a service that was never rendered. I came in for a tire repair and rotation. Fixed my tire but did not rotate the tires and charged me for a service that was never rendered. More

I did ask them to put a bolt for something under the front of my car. The guy said they had the part but didn’t do it so it’s very frustrating because I asked for it to be done and they just didn’t do i front of my car. The guy said they had the part but didn’t do it so it’s very frustrating because I asked for it to be done and they just didn’t do it. More

Cleo the advisor said I needed a a whole new engine because my car was overheating and it was causes from a blown head gasket. I told them a had an extended warranty but he said it will be May before t because my car was overheating and it was causes from a blown head gasket. I told them a had an extended warranty but he said it will be May before they can fix it due to so many engine replacements they have lined up. I told them that I was willing to wait because I only wanted Mazda to touch my vehicle, he said that he doesn’t want to deal with my extended warranty company and I should take my car to another dealership. I then took my car to another repair shop, where the diagnostic was a bad water pump which cause coolant to leak into the oil. They said this was a major issue with Mazda CX 9 and should have been a recall issued or class action lawsuit. My warranty company paid for my new water pump and my car is working and on the road again. I trusted Mazda so much before but now I have lost all faith in Mazda service and Mazda cars period, so disappointed. I got my family to buy Mazda but now I’m telling them to trade in for another brand. More