Southern Mazda Newport News - Service Center

Scheduling and communication is awful. Work has been fine. Service mgrs have been spotty. Some good some not. Work has been fine. Service mgrs have been spotty. Some good some not. More

Service desk and crew have always been very helpful and courtesy while performing work on my vehicle. I especially like the video follow up showing the vehicle being worked on and showing the components a courtesy while performing work on my vehicle. I especially like the video follow up showing the vehicle being worked on and showing the components and undercarriage of the vehicle! More

I would refer this dealership to friends and family. The service is fast and outstanding! Great customer service! The service is fast and outstanding! Great customer service! More

Very professional well put together team who. Know they're are doing clean working areas. Know they're are doing clean working areas. More

They did not honor our appointment. 2.5 hours later our car hadn’t been worked on! 2.5 hours later our car hadn’t been worked on! More

The service department was very helpful. The service lady at the counter (don't remember her name) was great, as well as the man Cleon. They both did a great job for us with state inspection The service lady at the counter (don't remember her name) was great, as well as the man Cleon. They both did a great job for us with state inspection and oil change. More

If ZERO was an option, that would be the rating for Mazda service. GHOST TOUCH is an issue that Mazda is aware of and yet they lied to me and told me that the infotainment system was being affected by the Bl service. GHOST TOUCH is an issue that Mazda is aware of and yet they lied to me and told me that the infotainment system was being affected by the Bluetooth connection to my cell phone. That when I push buttons on the cell phone, while it is connected to the CX5 via Bluetooth, that can make the infotainment system jump from 1 radio station to another or switch to navigation which this CX5 does not have a subscription or switch to settings and change the brightness and dim the display. Then I was lied to again when I brought it in for the same issue and I was told that they did a system update and THAT fixed it. It did NOT fix the GHOST TOUCH. It just kept getting worse. This time when I brought it back for the same issue, I was informed that my extended warranty had expired and also MY CX5 doesn't qualify for any recall for this issue that happens frequently on models from 2017-2020. I own a 2017 AND a 2018. So, this could start happening to my 2018 and it's extended warranty is expired now as well. 0/10 Would NOT recommend to anyone other than my worst enemy. More

Amazing! Entire team very helpful and accomodating! They got me in even without appt. Took care of my car in no time at all! Excellent customer service! Entire team very helpful and accomodating! They got me in even without appt. Took care of my car in no time at all! Excellent customer service! More

Southern Mazda display an atmosphere of professionalism when it comes to servicing my vehicle. Very helpful in providing assistance with the required services for the mileage on the vehicle. Pleased with when it comes to servicing my vehicle. Very helpful in providing assistance with the required services for the mileage on the vehicle. Pleased with the outcome when services have been provided. Easy system to navigate when booking an appointment. More

Awesome service and extremely personable! I made a quick appointment and then check in was fast. Service was roughly an hour as projected! Only suggestion would be a local courtesy shuttle. I made a quick appointment and then check in was fast. Service was roughly an hour as projected! Only suggestion would be a local courtesy shuttle. More