Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Southern Kia Virginia Beach - Service Center
Virginia Beach, VA
546 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
546 Reviews of Southern Kia Virginia Beach - Service Center
Sort by
October 06, 2023
I'm very happy with my K5, and I appreciate all the services I received so far, Thank all off you.. services I received so far, Thank all off you.. More
by OXANAFINNEY1975
Verified Customer
October 05, 2023
Friendly staff prompt service all around knowledgeable people A great experience every time I go there people A great experience every time I go there More
by LTCAKE8575
October 04, 2023
Service intake needs to get more customer friendly. I had to wait longer for my oil change then customers that hat later appointments then I. Had and got the same work done as I did . After 1 hour and I had to wait longer for my oil change then customers that hat later appointments then I. Had and got the same work done as I did . After 1 hour and 45 minutes I ask the personal why my car is not finished after the other people got there's done I just got a attitude . The service manager came and talked to me and apologized that there was a mixup. Still teaching service personal to be more customer friendly.. so finally after 2.5 hours my car was finished. Bad customer service. This was my 3 kia that we bought from southern kiia and I think it will be the last . We told friends how much we like the company before ,now we don't ... More
by ursulara
Employees Worked With
Don't know there names but they should be on my paperwork, plus the service department kia manager.
October 04, 2023
Had oil change and tire rotation done recently and was very pleased with the service. Was in and out within an hour. very pleased with the service. Was in and out within an hour. More
by MDANDYM5
Employees Worked With
Wes is the only employee that I am familiar with and he is always very helpful.
October 04, 2023
Fast service And everyone was polite as always! I even saw my sales representative Cornelius and it is a pleasure to see him every time I come in! I even saw my sales representative Cornelius and it is a pleasure to see him every time I come in! More
by Thyeshia.b
Employees Worked With
Other Employees :
Cornelius Scott, Delisa Alvis
September 23, 2023
Very bad and slow service, had my car stolen and it took them a week to get the parts and over a moth to get it fix, after it was fix it turned out no one had communicated with my insurance agent and I had them a week to get the parts and over a moth to get it fix, after it was fix it turned out no one had communicated with my insurance agent and I had to wait even more without a car. Really hard to get people from service to answer the phone. Sold my Kia right after I got it back, would not recommend this dealer to anyone. More
by Tonyklbo
Employees Worked With
Delisa Alvis
September 23, 2023
My experience was not great. My car was held for over a month, given back with more issues than it started with, and communication was nearly nonexistent. It wasn’t until Will th My car was held for over a month, given back with more issues than it started with, and communication was nearly nonexistent. It wasn’t until Will the supervisor stepped in that we got any relief. More
by kalyntjerman
Employees Worked With
Jonathan
