Southern Kia Virginia Beach - Service Center

I arrived early for a state inspection and oil change without an appointment and left in a reasonable amount of time without an appointment and left in a reasonable amount of time More

We appreciated that we were able to get in for an oil change quickly. Thanks for great service! change quickly. Thanks for great service! More

Took in for a safety recall. Said it could take 24 hours. I call at hour 24 with 0 updates and no one can give me info on my car. Hour 30 I finally received an update saying they Said it could take 24 hours. I call at hour 24 with 0 updates and no one can give me info on my car. Hour 30 I finally received an update saying they need to keep it another 96 hours. Ridiculous. More

For an under staffed dealer they did a good job. There was a question about weather my 3500 had grease fittings or not so I showed/told them where they were. Then I just brought it home and greased There was a question about weather my 3500 had grease fittings or not so I showed/told them where they were. Then I just brought it home and greased the chassis as needed. More

Much improvement is needed for service advisors, service scheduling system, and teaching all employees to be mindful of their language and conversations in hearing distance of customers. Gave two stars beca scheduling system, and teaching all employees to be mindful of their language and conversations in hearing distance of customers. Gave two stars because my car did get its oil changed. As you know, a small percentage of customers will let you know their true experience. Two customers I spoke with while waiting couldn’t believe how long they had to wait to get their car serviced and all had appointments. Time is valuable to all of us, so if you don’t have the staff to handle the load, work on that issue before scheduling appointments. More

There was some confusion regarding my maintenance program. The service manager took care of the required service and straightened out the issue. program. The service manager took care of the required service and straightened out the issue. More

Always get excellent customer service. Appreciate the shuttle service. Very nice gentleman took me home and then picked me up when van was ready. Appreciate the shuttle service. Very nice gentleman took me home and then picked me up when van was ready. More

This place had Nice people and good service! !! I'm really glad I got my car from them!!! :) !! I'm really glad I got my car from them!!! :) More

Second appointment for oil change and still took over 2 hours Taking off of work to bring it and it was very frustrating hours Taking off of work to bring it and it was very frustrating More