Southern Kia Virginia Beach - Service Center

Service people kept us advised on what was happening with our service being done at all times our service being done at all times More

They were friendly and courteous and gracious allowing me to wait on my car and brit back vacuum to wait on my car and brit back vacuum More

They never answered the phone, I had to drive to the dealership for the appointment! dealership for the appointment! More

R.T. always goes out of his way to accommodate. We are impressed with his demeaner and professionalism. impressed with his demeaner and professionalism. More

The service team there is professional and does a good job taking care of my Kia. The waiting area is comfortable with complementary bottled water and coffee. job taking care of my Kia. The waiting area is comfortable with complementary bottled water and coffee. More

Called for an oil change. I was told the express lane was open and it would be a 90 minutes and I had to wait with my vehicle. When I arrived at 10 am it was a two and a half I was told the express lane was open and it would be a 90 minutes and I had to wait with my vehicle. When I arrived at 10 am it was a two and a half hour wait and but i didn’t need wait with my car and was offered a shuttle ride home. I agreed but ended up waiting a nearly an hour for the shuttle. I was told that the driver just arrived back a few minutes earlier at 11 even though I saw him there for about a half an hour, not knowing he was the driver. By 3 I was worried I wouldn’t have my car back in time to pick my kids up from school. At that point a spent another hour trying to get a hold of someone in the service department but never did. I finally decided to call an Uber to show up in person to get my car. While waiting for my Uber I finally got the call that it was ready. This was one of many terrible experiences I have had at Southern Auto. The buying experience was terrible and now I’m seeing the matching level of service. I will not be purchasing another vehicle from Southern Auto. More

Newemployeeswhen I goandtheydon'tmakemefeelcaredabout ortakemyconcernstoheart. It takes them a long time to respond for service ortakemyconcernstoheart. It takes them a long time to respond for service More

This dealership is hard to reach in terms of service. When I initially made my appointment to get my car fixed in September, they said my parts would be ordered and everything would be good by the time m When I initially made my appointment to get my car fixed in September, they said my parts would be ordered and everything would be good by the time my next appointment would be to get it fixed. (1 month later). Upon arriving to my appointment I was told the parts weren’t ordered and I’d have to wait until they come in and they would give me a call to schedule. I had to reach out to them and try and schedule and of course there’s no answer. So I’m not sure where the disconnect is from the first person to the next. More

After oil change, noticed oil leaking in driveway. Told it was a warped washer- replaced Also told they would make it right. Nothing was mentioned about driveway stain however. Told it was a warped washer- replaced Also told they would make it right. Nothing was mentioned about driveway stain however. More

Walked in for an oil change and everything was fast and easy, everyone was polite and friendly. easy, everyone was polite and friendly. More