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Southern Kia Virginia Beach - Service Center

Virginia Beach, VA

3.6
651 Reviews

651 Reviews of Southern Kia Virginia Beach - Service Center

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July 04, 2025

Buying my brand new Kia K4 was the worst mistake I’ve made. Dealing with having my vehicle in their shop now 3 times in 3 weeks with 400 miles on my car is insane to me. They run tests, say they fixed th More

by mistyhall00
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank John
Jul 10, 2025 -

Southern Kia Virginia Beach responded

We value and appreciate your business, Misty. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

July 03, 2025

Good service center for my GMC. Work is always done well and quickly. No complaints on the work Unfortunately I cannot get the Service Advisor or anyone else to answer the phone w More

by chuckcrews61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
June 28, 2025

The issue I brought the vehicle in for was not resolved. The weatherstripping was incorrectly installed, and is popping off. They left a tool line in my front seat. And after one apologet email back from th More

by RTK
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
RT Ives
2.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

Service Advisor looks overwhelmed and cannot handle his duties. He has an extreme lack of customer service, is dismissive and does not value the customer. He completely ignored me while busy typing at the More

by kenderdiver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
RT Ives
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Sparks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2025 -

Southern Kia Virginia Beach responded

Ken. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

June 26, 2025

Needs Improvement in Communication between departments and clients. An 11am oil change appt. should not take 2.5 hours, then say its my fault I made it near lunch time. More

by LJM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didnt work with any of those people except Brett
Jun 26, 2025 -

Southern Kia Virginia Beach responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkialynnhaven.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 25, 2025

I have been with southern for 20 years and have always treated good The young lady at the cash area is really great She cares and that means alot More

by JARHEADRET86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2025 -

Southern Kia Virginia Beach responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 23, 2025

Professional service completed in a reasonable amount of time. There were refreshments available and restrooms and television. More

by G.KHARDEN70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Barkus
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2025 -

Southern Kia Virginia Beach responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 23, 2025

I'm giving a 2 only because my salesman, Kerrik, was amazing. Other than that there service department is horrible. They have attitudes, loud, rude and talk about other customers in the presence of othe More

by CC
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
RT Ives
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelby
Jun 26, 2025 -

Southern Kia Virginia Beach responded

"CC" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkialynnhaven.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 22, 2025

Service advisors always call to review with you any issues that were found in the multi point inspection , as well as any suggested manufacturer items that should be performed. More

by Carey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2025 -

Southern Kia Virginia Beach responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 21, 2025

Always take care of me. Go beyond expectations and always so professional. Will recommend to all my friends. More

by POLLARDR51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2025 -

Southern Kia Virginia Beach responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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