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Southern Kia Virginia Beach - Service Center

Virginia Beach, VA

3.6
612 Reviews

612 Reviews of Southern Kia Virginia Beach - Service Center

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June 05, 2025

Drop off and pick was quick and easy. The two guys who were working were super friendly and nice. More

by Heather.marcum
Recommend Dealer
Yes
June 05, 2025

The simple/common part needed for my repair was not in stock, and I was told it would be ordered. It has been several weeks and I’ve not heard anything from the dealership and feel forgotten. More

by ANDHORTON2992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2025

Rob baker is wonderful with follow through but prior to him, the follow through is practically non existent; leave messages and no call back. More

by JACquelineboan
Recommend Dealer
No
Employees Worked With
Robert Baker
June 02, 2025

Rob was amazing and very thorough with assisting me with my appointment and setting up new appointments. More

by tabrina2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2025

Had car towed in & took 3 days for them to confirm receipt of car due to confusion with operating 2 dealerships. Service tech took several days to return call & did not address reason for service. Swi More

by Hunt2birddogs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
RT Ives
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager who would not reimburse my expenses
May 31, 2025

ALREADY DID. The service was the worst I've ever experienced in my life at a dealership. More

by Edward.kenon
Recommend Dealer
No
Employees Worked With
I spoke with it seemed like everyone in you service depth. I had one service manager who never kept her word when she said she would return her call with a status on my vehicle. I asked that be removed. Another person was assigned by I think Amanda. The
May 29, 2025

I had no problems. Everyone was very nice I will be back in the future More

by patkaus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025

Great customer service, care and communication with the service department. Quickly done. Informed of future services. More

by Cassandra Blakely
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025

I arrived early for a state inspection and oil change without an appointment and left in a reasonable amount of time More

by Niceneicie
Recommend Dealer
Yes
May 26, 2025

Dealership was average, there was too much waiting around to close the deal. Finance department was way too pushy on adding extras, and the whole process is a PIA! We were there for 3 hours, asked to return More

by Ted
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
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