Southern Kia Virginia Beach - Service Center

The service center is the absolute worst I have ever experienced at a dealership, my car was running perfectly fine before I took it here. After 4 times of taking it to be serviced WITHIN THE LAST 6 MON experienced at a dealership, my car was running perfectly fine before I took it here. After 4 times of taking it to be serviced WITHIN THE LAST 6 MONTHS, it’s still not running good. HORRIBLE. More

Was greeted pleasantly and I needed to follow up on 2 items. Everything went smoothly and my concerns were addressed. Have a service appointment scheduled. Service advisor was very helpful. items. Everything went smoothly and my concerns were addressed. Have a service appointment scheduled. Service advisor was very helpful. More

Poor customer interface, unreliable online reservation, lack of timely diagnosis and service. Repeated request for cost of repairs without one being provided. Limited qualified mechanics to evaluate and se lack of timely diagnosis and service. Repeated request for cost of repairs without one being provided. Limited qualified mechanics to evaluate and service older GMC pickups. More

T.J. Caforio, the salesman, was excellent. He took time to explain the different aspects of the car and answered all my questions. This is not my first car but the dealership is why I bought this car. I to explain the different aspects of the car and answered all my questions. This is not my first car but the dealership is why I bought this car. I took the car in for the 6 month service and this too was done professionally. More

For the 14 years I have been a faithful Southern. customer. I have purchased 3 Souls and always had my service done there and given Southern Kia a 5-Star review. This time they let me down! My car customer. I have purchased 3 Souls and always had my service done there and given Southern Kia a 5-Star review. This time they let me down! My car was there for a week, 7 days,and for 5 days was never told why it was taking so long. No returns of voice mails…nothing! Not until I left multiple very irate messages to several people did it finally hit someone’s desk who took steps to find out what was going on. Of course after that everyone started calling and texting to say they were waiting for a part but it was too late for common courtesy and professionalism! I already had spent a fortune on Lyft to get to appointments and work…even had to cancel some things. I should have been told at the get-go what was happening and offered a loaner car! In the end RT apologized profusely which I appreciated very much! More

The personnel is very good to fix existing problems even though sometimes is a dealer fault though sometimes is a dealer fault More

They have great customer service in general but this time it took the guy 40 minutes to get the car to me so I could driive itback home. Servuce dept great, customet reo great, kud looking for my car...no se it took the guy 40 minutes to get the car to me so I could driive itback home. Servuce dept great, customet reo great, kud looking for my car...no sense of urgency. More

The communication and service were awful. I am still waiting for the contact me and never received I am still waiting for the contact me and never received More

Only thing was that my computer in my car wasn’t reset to track the new mileage. But, service was quick for a walk-in oil change at the last minute and only took 2hrs. Had me in and out and back on with my d track the new mileage. But, service was quick for a walk-in oil change at the last minute and only took 2hrs. Had me in and out and back on with my day in no time! More