Southern Kia Virginia Beach - Service Center

I made an appointment to have my car serviced and was told I would get a call later in the day for pickup. I got a call, but to tell me that my car hadn’t been looked at and it would be seen the next day told I would get a call later in the day for pickup. I got a call, but to tell me that my car hadn’t been looked at and it would be seen the next day. Three days later I finally got a hold of someone at the dealership after several calls and messages. She informed me that the shop was so backed up that it would be at least another 3-4 days until my car was looked at, but to be aware that cars had been in the shop for two weeks due to the backlog. There are many shops I can choose, and I was fortunate to not be extremely inconvenienced. The best course of action would be to improve the transparency and honesty in communication to customers. More

Everything was taking care of well. The summary video was very nice. I will recommend this service to others. The summary video was very nice. I will recommend this service to others. More

Friendly, fast and efficient! What more can you ask for? Didn’t try to sell me anything I didn’t need. What more can you ask for? Didn’t try to sell me anything I didn’t need. More

Good communication Polite very knowledgeable about what was going to happen when I dropped my car off for service. was going to happen when I dropped my car off for service. More

service was quick and fast staff were wonderful and they dropped me at work and picked me up as well on time they dropped me at work and picked me up as well on time More

I was able to get a service appointment in a timely manner and I really enjoyed the video from the service technician afterwards. manner and I really enjoyed the video from the service technician afterwards. More

Great inventory ,t. j.had great delivery ,very clean dealership ,needs more room for parking ,detailing needs improvement j.had great delivery ,very clean dealership ,needs more room for parking ,detailing needs improvement More

Friendly people Quick service time. Parking was not easy to get. Not too busy just not much space Parking was not easy to get. Not too busy just not much space More

Drop off and pick was quick and easy. The two guys who were working were super friendly and nice. The two guys who were working were super friendly and nice. More

The simple/common part needed for my repair was not in stock, and I was told it would be ordered. It has been several weeks and I’ve not heard anything from the dealership and feel forgotten. stock, and I was told it would be ordered. It has been several weeks and I’ve not heard anything from the dealership and feel forgotten. More