Southern Kia Virginia Beach - Service Center

Service is the worst! Service advisors are worthless. Very unprofessional and don't know how to print customers paper work. Doesn't answer the phones. Service advisors are worthless. Very unprofessional and don't know how to print customers paper work. Doesn't answer the phones. More

There was one rep checking everyone in and out. The process was very slow, no one was able to give me an estimate on how long the recall work would take, so I had to sit and wait for a few hours un The process was very slow, no one was able to give me an estimate on how long the recall work would take, so I had to sit and wait for a few hours until it was done. Not the best service experience I’ve had. More

I called at least 3-4 different phone numbers for service that were listed through your their pages, and left at least 3 different messages to call me back. It has not been over a week and no one has called that were listed through your their pages, and left at least 3 different messages to call me back. It has not been over a week and no one has called me back. Horrible customer service. More

Dealership has very professional and friendly staff. And the work gets done as planned and quickly as possible. And the work gets done as planned and quickly as possible. More

Staff was helpful and knowledgeable. Facility was clean and it was an easy transaction to have done Facility was clean and it was an easy transaction to have done More

Every time I come there they always mess or do something to my vehicle to mess it up to my vehicle to mess it up More

Coco is a rockstar! The line to wait for service was long due to call outs. Coco communicated efficiently and effectively. She was able to move people in and out as best The line to wait for service was long due to call outs. Coco communicated efficiently and effectively. She was able to move people in and out as best she could. She was calm patient and knowledgeable especially while being under great stress. Willie was also a welcomed treat keeping moral high as we waited continually offering shuttle services and providing wait times on cars as needed in partnership with Coco. There were issues with my car from previous technicians who are no employee and I have been waiting several months for. Coco communicated and made sure the technicians made it right. Give them raises! They deserve it! More

Dropped my truck off for a scheduled appointment. Never received a call on the update of my vehicle. I had to call several times before I received a call back, which was 15 minutes before they closed Never received a call on the update of my vehicle. I had to call several times before I received a call back, which was 15 minutes before they closed. Finally got my truck back the next day. No call from a manager. I was told it was an update for the issue I was having. Do not take your vehicles here or buy from this dealer! More

This is my second GMC truck. Ashley was my sales representative and she was very helpful. I may have been her first customer, and she did a great job. Thanks Ashley was my sales representative and she was very helpful. I may have been her first customer, and she did a great job. Thanks More

I have been using this Southern Buick GMC Kia since Perry Buick closed down. They are the 2nd best dealership in my 52 years of buying and operating automobiles. They have a well trained service department Buick closed down. They are the 2nd best dealership in my 52 years of buying and operating automobiles. They have a well trained service department. They are courteous and respectful and professional. More