Southern Kia Virginia Beach - Service Center

Everybody was so nice I was in and out in no time and TJ Who sold me the car back in March saw me and came in and sat with me for a little bit. That is service. Very happy with the car and all of you. Sabi Who sold me the car back in March saw me and came in and sat with me for a little bit. That is service. Very happy with the car and all of you. Sabine Huffman More

Absolutely worst Kia dealership! The men in the service center are so rude and don’t care about helping anyone. I experienced an older gentleman rant and rave about how he was too bu The men in the service center are so rude and don’t care about helping anyone. I experienced an older gentleman rant and rave about how he was too busy to deal with customers in front of customers. I had an issue with my new car that’s under warranty and no one wanted to help me much less answer the phone. I left voicemails and no return calls. We even went up to the dealership and they were super rude and wanted us out of their way and did not want to help at all. We had to end up calling another KIA dealership 30 minutes away to get any help. AWFUL customer service. So disappointed! More

All employees are very nice snd helpful. They are knowledgeable and able to answer our questions. We did not wait that long plus appointment was not needed. Walk in are welcome. They are knowledgeable and able to answer our questions. We did not wait that long plus appointment was not needed. Walk in are welcome. More

I asked to have my tires pressure checked, along with tire rotation. The service rep put it on my order; tires were rotated, but the air pressure was not checked. tire rotation. The service rep put it on my order; tires were rotated, but the air pressure was not checked. More

Last experience was not so great but they seem to have fixed the problem. Was about to give up on Southern Kia but was surprisingly satisfied. Keep it up. fixed the problem. Was about to give up on Southern Kia but was surprisingly satisfied. Keep it up. More

Kia service department has horrible communication. Cannot get anyone on the phone. Lies and says the called you but they didn't. Had my car for a week. Took my car out of there so fast as they were tr Cannot get anyone on the phone. Lies and says the called you but they didn't. Had my car for a week. Took my car out of there so fast as they were trying to keep it longer. More

I would recommend tonavoid them at all cost. I have had multiple bad experiences with them. Unfortunately, I had to go back for a recall and it was another very bad experience. They are disorgan I have had multiple bad experiences with them. Unfortunately, I had to go back for a recall and it was another very bad experience. They are disorganized, untrustworthy. I have even doubts that the recall was actually done. More

Had my car multiple times for same issue. To say it was extremely disappointing is an understatement. Any additional warranty means nothing. To say it was extremely disappointing is an understatement. Any additional warranty means nothing. More

Had my car for 5 days and did not communicate any delays until after I showed up and my car was never seen until after I showed up and my car was never seen More

The service department is not what it used to be a couple years ago. Staff is polite & professional but actual service time waits and mechanics has changed not for the better. years ago. Staff is polite & professional but actual service time waits and mechanics has changed not for the better. More