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Southern Kia Virginia Beach - Service Center

Virginia Beach, VA

3.6
446 Reviews

446 Reviews of Southern Kia Virginia Beach - Service Center

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March 20, 2024

My experience had been great because I keep coming back. Customer service has been awesome More

by Elizabeth Lawson
Recommend Dealer
Yes
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Mar 20, 2024 -

Southern Kia Mitsubishi Virginia Beach responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 19, 2024

Pretty good. I liked the service and simplicity. Everyone was nice. I just wish I wasn't forced to buy LoJack and security Etching as condition of buying the car. More

by christian.baista74
Recommend Dealer
Yes
Employees Worked With
TJ
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Jul 03, 2024 -

Southern Kia Mitsubishi Virginia Beach responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 18, 2024

The dealership was very personable and made my experience as comfortable as possible since it was an all day job More

by zbird1
Recommend Dealer
Yes
Employees Worked With
Cassie
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Mar 19, 2024 -

Southern Kia Mitsubishi Virginia Beach responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 18, 2024

Horrible since it's not my car and you won't stop texting,calling or emailing me after I have told you I don't own the car and to remove me. More

by Joeygirl
Recommend Dealer
No
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Mar 19, 2024 -

Joeygirl responded

I DO NOT OWN THE KIA SPORTAGE YOU KEEP CALLING, EMAILING AND TEXTING MULTIPLE TIMES. I KEEP ASKING YOU TO STOP AND REMOVE ME!! PLEASE!

Mar 19, 2024 -

Southern Kia Mitsubishi Virginia Beach responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkialynnhaven.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 16, 2024

The work was great the phone system needs to be fixed. You have to call sales and ask them to walk down to service to get them to answer the phone. I had to drive there to see if my car was done I could n More

by DMAUER1
Recommend Dealer
Yes
Employees Worked With
Ashely
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Jul 08, 2024 -

Southern Kia Mitsubishi Virginia Beach responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernkialynnhaven.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 16, 2024

I received prompt, professional service from service technician to mechanical technician and the cashier, services took less time than I anticipated. More

by williamscleavland891
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wes Kavula
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Sparks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2024 -

Southern Kia Mitsubishi Virginia Beach responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 16, 2024

Same AC part ordered 3 times and you can't seem to get an unbroken part shipped to your service center. Service rates per hour are ridiculously expensive. Costs more than double the part. More

by Lscrj
Recommend Dealer
Yes
Employees Worked With
Mike in service dept.
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March 15, 2024

Everybody was efficient and professional. Friendly except the lady by the office who took my payment. No Hi or Hello or even a smile. More

by dianav76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RT Ives
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracy Barkus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2024 -

Southern Kia Mitsubishi Virginia Beach responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 13, 2024

Ashley was very friendly and informative. She went out of her way to make the process easier and comfortable More

by ktclement62
Recommend Dealer
Yes
Employees Worked With
Ashley
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Jul 08, 2024 -

Southern Kia Mitsubishi Virginia Beach responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

March 09, 2024

They did a great job I GOT A OIL CHANGE. AND MY CAR IS DOING WELL More

by REGINAFAITH52
Recommend Dealer
Yes
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Mar 13, 2024 -

Southern Kia Mitsubishi Virginia Beach responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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