Southern Kia Virginia Beach - Service Center

Sales keeps calling me to sell. Service let me drive my car off the lot with out torquing the lug nuts. I have mixed reviews. I was handled when I came back to talk about my service Service let me drive my car off the lot with out torquing the lug nuts. I have mixed reviews. I was handled when I came back to talk about my service issue, with a promise of a free service when I return. I am a Priority for life member already. I would like to know what services I can get and who will honor the verbal agreement. More

The people were very. Friendly and very nice.The experience was wonderful With nice city they had me in and out in a timely maeveryone, smiled and greeted me.It was a very Friendly and very nice.The experience was wonderful With nice city they had me in and out in a timely maeveryone, smiled and greeted me.It was a very pleasurable experience More

When picking up my vehicle, no one acknowledged me when I came in. While waiting for the cashier, the male service attendant was complaining about work very explicitly with colorful language. When calling came in. While waiting for the cashier, the male service attendant was complaining about work very explicitly with colorful language. When calling for an appointment I asked for oil change and state inspection. My husband noticed this week, the state inspection had not been done. Now I have to return. So no I will not recommend your dealership. The staff is unprofessional and not capable of following simple instructions. More

Overall Excellent professional service in Communication, Explanation of services and Diagnostics. Love the express services. Explanation of services and Diagnostics. Love the express services. More

Very professional and knowledgeable about my car. Explained all recommended services and was delivered on time. Explained all recommended services and was delivered on time. More

Treated disrespectfully I came in with a concern about my vehicle. I was treated as though I was lying. My questions and concerns were never answered. His last remarks were basically there is nothing wrong w vehicle. I was treated as though I was lying. My questions and concerns were never answered. His last remarks were basically there is nothing wrong with your vehicle, we are done. More

My service guy listened to my needs, concerns and took care of me. Thanks for vacuuming my vehicle. care of me. Thanks for vacuuming my vehicle. More

Communication was extremely poor. Service # changed frequently on website and all calls went to voice mail system, did not receive any responses. Brought car in for inspection and on Service # changed frequently on website and all calls went to voice mail system, did not receive any responses. Brought car in for inspection and only found out it had failed when I visited in person to check on status. Needed a diagnostic test, which I okayed. Was only able to reach service department later the next day for results by calling main number, ignoring prompts and selecting "0" to actually speak to someone. This person nicely offered to walk over to the service department to ask them to call me. I was told a part was needed to repair defroster in order to pass inspection, which I authorized. RT did give me the phone number to his desk and thankfully I was able to reach him after that. I had dropped my car off on Sunday evening for a Monday 7:30 am inspection. Due to continued communication problems I did not receive the car back until late Friday afternoon, leaving me without a car for an entire work week. I believe the inability to reach anyone by phone throughout the week significantly delayed the service and caused tremendous inconvenience for me. I would invite you to check your website and see that the service phone # actually changes while on the site and no matter which number you call, you get the same automated menu options. When you finally get to the service option you are told that you are the next caller and are put on hold, then told no one is available and to leave a voice mail message. This happened every time I attempted to call and I never received a call back or response to my message. I purchased my Kia in 2008 and had not had such problems until recently. I am a prime candidate to upgrade to a new vehicle (I recommended your dealership to my neighbor who subsequently bought a new vehicle from you), but am quite hesitant based on my recent experience. Thank you for the opportunity to relay my experience. More

I would refer friends They kept me updated. Was greeted shortly after I arrived. Had me to walk out with her while she looked under the hood. Was greeted shortly after I arrived. Had me to walk out with her while she looked under the hood. More

Wasn't informed about extra work I requested Service writer didn't know what was needed except motor writer didn't know what was needed except motor More