Southern Kia Virginia Beach - Service Center

Service Center is horrible… my oil change took 1 hour and 45 minutes, and I had an appointment. No one told me why it was taking so long. 45 minutes, and I had an appointment. No one told me why it was taking so long. More

Never answer the phone. Long wait for appointments. I will never buy another Kia because of this service I get. Long wait for appointments. I will never buy another Kia because of this service I get. More

Scheduled a recall service a month in advance. I dropped the car off for the service only to be called a few hours later saying they had to order the parts. She person that scheduled the service k I dropped the car off for the service only to be called a few hours later saying they had to order the parts. She person that scheduled the service knew about the recall details and had plenty of time to order the parts. I wasted my time and effort to get the car up to the service department. Now I have to do this all over again in a month when the parts come in. I don’t think I would ever buy a car for Southern Kia More

Service Agent was prompt, knowledgeable and advised of both scheduled service actions as well as recommended additional service actions recommended for next scheduled appointment. both scheduled service actions as well as recommended additional service actions recommended for next scheduled appointment. More

Service was fine on my oil change, but did not have the update for My GPS system which sort of bothered me update for My GPS system which sort of bothered me More

Nice & clean, customer service was excellent waited the amount of time they said. Enjoyed the experience amount of time they said. Enjoyed the experience More

Terrible service Not organized I had too clean my car inside after the service was complete inside after the service was complete More

They're very friendly, quick and the waiting area is nice. I had scarcely sat down before my car was ready to go. nice. I had scarcely sat down before my car was ready to go. More

Very poor service I brought my 2018 vehicle there to get serviced because I need some help with sounds. They diagnosed my vehicle off of sound. They never went into the engine looking when I complained abou serviced because I need some help with sounds. They diagnosed my vehicle off of sound. They never went into the engine looking when I complained about it and questioned the service manager. He kept coming up with different excuses that his text are trained this and that I reached out to the store general manager he’s on vacation so he didn’t barely help but when he returned, he still has never called me now I’m in the process of trying to get a hold of corporate to see what they can do. More

No recomiendo ; no cumplen con lo que prometen no lo recomiendo no lo recomiendo no lo recomiendo recomiendo no lo recomiendo no lo recomiendo More