Southern Kia Virginia Beach - Service Center

They have been affective maintaining my GMC Sierra 1500. They are slow on ordering parts that vehicles are due because they were not installed at purchase. I have had to chase them for about a year after They are slow on ordering parts that vehicles are due because they were not installed at purchase. I have had to chase them for about a year after GM notified me that the parts are available. More

Trying to talk to service was impossible. I called for 2 days straight trying to speak to someone, anyone, about the status of my car. No one would answer in service or return any of my voice I called for 2 days straight trying to speak to someone, anyone, about the status of my car. No one would answer in service or return any of my voicemails. I had to call sales at least 6 times where she would transfer me and again, never spoke to a person in service. She finally had to go to service herself and I received a call 3 hours later just to say they weren’t sure what was wrong with my vehicle and had to call me back. They called the next day just to say they couldn’t replicate the problem. I have had nothing but issues with my vehicle and now not sure if I could ever receive communication from service, I will never buy a Kia again. More

Great experience from day one! The professionalism from every associate is top tier. I’m extremely grateful to have become a part of the Southern family. The professionalism from every associate is top tier. I’m extremely grateful to have become a part of the Southern family. More

The great and helpful staff made sure to get everything taken care of as quick and seamless as possibly. taken care of as quick and seamless as possibly. More

Service was fantastic in handling reservations and punctual on beginning work. During service process was updated and informed me on time when work is done. Overall kindness was amazing. Thanks. punctual on beginning work. During service process was updated and informed me on time when work is done. Overall kindness was amazing. Thanks. More

Robert did a excellent job letting me know about my car cause what's needed to be done . My car semi passed inspection but he let me know what needed to be fixed... Daniel was a excellent advisor cause what's needed to be done . My car semi passed inspection but he let me know what needed to be fixed... Daniel was a excellent advisor More

Not very friendly But overall Service is good just have to wait a while to get it. to wait a while to get it. More

Good service from desk, but really need to get a diesel tech in the shop. 2 hour long oil changes aren't exactly ideal, especially when you have 1st appt available appt at 7am. Not sure what takes so lon tech in the shop. 2 hour long oil changes aren't exactly ideal, especially when you have 1st appt available appt at 7am. Not sure what takes so long More

I haven't had any serious issues here and I like working with Mike T, when I come in. with Mike T, when I come in. More

Very professional staff that were very courteous and thorough. Definitely a credit to your organization thorough. Definitely a credit to your organization More