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Southern Kia Virginia Beach - Service Center
Virginia Beach, VA
446 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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446 Reviews of Southern Kia Virginia Beach - Service Center
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Verified Customer
May 25, 2024
Great communication from my service coordinator Daniel as they fixed multiple issues with my vehicle. His knowledgeable, responsiveness, and ability to communicate with the customer was exemplary. they fixed multiple issues with my vehicle. His knowledgeable, responsiveness, and ability to communicate with the customer was exemplary. More
by tssmit20
Employees Worked With
Daniel
May 24, 2024
THIS IS THE FIRST TIME FOR MY BRAND NEW VEHICLE REPAIRING. I PICK THEM BECAUSE I BOUGHT MY VEHICLE FROM THEM.BUT I AM VERY DISAPPOINTED ON THEIR SERVICE. THEY SHOULD NOT GET A STAR ON THIS RATING. REPAIRING. I PICK THEM BECAUSE I BOUGHT MY VEHICLE FROM THEM.BUT I AM VERY DISAPPOINTED ON THEIR SERVICE. THEY SHOULD NOT GET A STAR ON THIS RATING.HOWEVER ONLY THE MANAGER WORTH THIS STAR. They took more than 12 weeks couldn't fix my engine light problem and after first repairing,the light popped up when I drove by the first traffic light ,also I found out the AC is not working. So I drove back and put my vehicle back to do the repairing again. During the whole time, I visited 5 times and for the first 3th times,I waited over 7hours to get a result that my car can't be done. INCLUDING 2 TIMES I'VE BEEN TOLD IT SHOULD BE READY BUT NOT.They should tell me at the beginning not make me wait so long. Until I met their manager, and be told there is lack of communication between their team because there are employees changed also he was new there during the whole 12 weeks. After repairing, the price they gave me is big different than the price they sent to my insurance company until I wandered why, so they deduce $100 down,but there is still $10 difference. I believe there is still a communication between their employees and managers because the last visit, I've been told I need to pay new analysis fees and make a new appointment to the repairing which they didn't fix. Until they asked their manager, I can finally get the line for repairing. And I am still waiting for my vehicle to be repaired. More
by Quan
May 23, 2024
This experience with the service department specifically was very positive. Efficient, friendly, effective. Very pleased. was very positive. Efficient, friendly, effective. Very pleased. More
by AHubba
May 22, 2024
Everything went beautifully. My service manager was great, the work was excellent . I would recommend them to everyone My service manager was great, the work was excellent . I would recommend them to everyone More
by booksandcards
Employees Worked With
May 22, 2024
Very professional and friendly. Able to get answers to my questions. Will come by again Able to get answers to my questions. Will come by again More
by kyneenconner21
Employees Worked With
May 22, 2024
This service center is adequate. I had an appointment for 7:30 which I was informed was the time with my service advisor not to get the work done. Took 3 hours to get back with a dia I had an appointment for 7:30 which I was informed was the time with my service advisor not to get the work done. Took 3 hours to get back with a diagnosis but did have the parts to resolve my issue on hand. More
by Thompsonjsaf
Employees Worked With
May 22, 2024
They 're nice, but hard to get in touch with by phone. Don't check car or things that I had concerns about. I keep coming back for the same issue and not given any suggestions. Don't check car or things that I had concerns about. I keep coming back for the same issue and not given any suggestions. More
by DYNIECY11
Employees Worked With
