Southern Kia Virginia Beach - Service Center

Intake was great. Unfortunately I had to use a rental car for 7 days only to find that the part needed is on back order. Unfortunately I had to use a rental car for 7 days only to find that the part needed is on back order. More

My son takes our cars for all the change of oil: he is impressed every time. He keeps saying how friendly and fast they are. Very professional. Ashley always helps him. impressed every time. He keeps saying how friendly and fast they are. Very professional. Ashley always helps him. More

Amazing service department and team! Huge shout out to Frank John, Service Manager and RT, service advisor. Huge shout out to Frank John, Service Manager and RT, service advisor. More

No appointment needed excellent service. Everyone is so personable. remind us to let you know service is needed Everyone is so personable. remind us to let you know service is needed More

Tracy was exceptional,very friendly,made me feel at home. Pleasnt and knowledgeable and attentive.. Pleasnt and knowledgeable and attentive.. More

Prompt service. Finished earlier than expected. Friendly service personnel. I was given potential service for my vehicle and this info is on my carfax app. I appreci Finished earlier than expected. Friendly service personnel. I was given potential service for my vehicle and this info is on my carfax app. I appreciate the honesty More

I would not recommend this dealership for service on your KIA. You can never get a service advisor on the phone. I tried to get a component fixed three separate times. Each time I had to show up in your KIA. You can never get a service advisor on the phone. I tried to get a component fixed three separate times. Each time I had to show up in person since my calls were never returned. My part were lost twice. The day I was told the part was in, I dropped my vehicle off and it sat all day. At the end of the day I received a call saying the part was not there. After getting the manger and corporate involved, I finally got my part installed. Customer service is not something that this dealership strives for. The entire time I was treated like an inconvenience. I spoke with the manager twice and was given canned answers. I’ve owned three KIAs, this will be my last. I’ve taken three surveys, each time I get the, “We appreciate your feedback snd this has been sent to the manager.” No one has reached out to follow up. What’s the point of these surveys? The manager that was working with me gave me $100 store credit. That was a nice gesture but I lost three days of work, the cost of fuel for 28 miles round trip and tolls on Route 64. Beyond frustrating! More

This is the worst place to have your car serviced. Would give them a zero if I could. I don’t know how this place is still in business. They are a joke. Would give them a zero if I could. I don’t know how this place is still in business. They are a joke. More

Great service and friendly people I will definitely use them again Mike did a great job on a timely basis them again Mike did a great job on a timely basis More

Great customer service and was in and out pretty quickly! I would highly recommend them! I would highly recommend them! More