Southern Kia Virginia Beach - Service Center

Bought new truck. Part of deal was dealer to install blackout kit and window visors. Never heard back. Called a month later and sales person not available. Finally got Part of deal was dealer to install blackout kit and window visors. Never heard back. Called a month later and sales person not available. Finally got a hold of a guy in Parts. He is the only one that seem to care about customer. Brought vehicle in with assistance of Parts manager to get blackout kit and wind visors installed. Had appointment for 9 o’clock. Showed up 830. At 11 o’clock car still outside. Technician didn’t show up. This was over a month ago. I have called numerous times trying to reschedule and can only leave voicemails. No response from dealer. it appears all they want to do is sell cars and figure the volume will outweigh any negative. Customer complaints. More

Doing a 1 star rating, because I can not do a zero rating. If this was for the service that was render on Jun 10th for 1 recall and I anti theft software. I am still waiting for my multiples message rating. If this was for the service that was render on Jun 10th for 1 recall and I anti theft software. I am still waiting for my multiples messages for a call back. Upon getting a call at 530pm on the 10th .. saying your vehicle is ready, but hurry up we close at 6 pm. Luckily I leave 15 minutes away. The very next day the engine light came on my 2012 Kia Sorento. I immediately went in person spoke to your service representative who went and spoke to the service department about the issue. Came back and give me a 26th Jun appointment. Went on the evening of the 25th, was informed that the computers has been hacked a week ago and was unable to get my vehicle checked. No phone calls , text email about this. I left 3 messages and not a single call back. Here it is a month later, engine light still on,my vehicle was giving me some hesitation and had to go to a local mechanic to get it looked at and possibility and money coming out of my pocket for a issue that I didn't have until I had those 2 services done. Please feel free to contact me if you are willing to reimburse me of any out of pocket expenses. More

We will never come back. for service there. Unsatisfied customer. Lost our parts and never would call us and keep us up to date. for service there. Unsatisfied customer. Lost our parts and never would call us and keep us up to date. More

Andrew did a great job helping me find my vehicle. Everyone was super nice at the dealership. Everyone was super nice at the dealership. More

Technicians great but service desk and billing difficult with over selling confusing and coupons denied with over selling confusing and coupons denied More

Disorganized intake and pickup process. Got an oil change and tech did not replace the next service reminder sticker. Got an oil change and tech did not replace the next service reminder sticker. More

I wanted an early appt. And they were very accommodating. I had a lot of work done and they finished in record time and I am very satisfied with the finished product. I re And they were very accommodating. I had a lot of work done and they finished in record time and I am very satisfied with the finished product. I really appreciate my service advisor R. T. Ives Jr. I am rating him a 10. Thank you. Sonia E. Stanford More

Service is bad didn’t fix my problem-stayed all day 15 . Not able to reschedule because the computers are down Not able to reschedule because the computers are down More

Service Manager was great. The other staff not so much. - not friendly. Felt like repair customers were not a priority. Dealership was difficult to get in and out of for serv The other staff not so much. - not friendly. Felt like repair customers were not a priority. Dealership was difficult to get in and out of for service. Found it too crowded. Called and left messages that were never returned. I expect to purchase a new kia next year. I would not use this dealership. More

Your signage is awful. It took me 15 minutes to figure out how to get to the service area. Drove in between new cars through a narrow path not knowing where I was going… se It took me 15 minutes to figure out how to get to the service area. Drove in between new cars through a narrow path not knowing where I was going… service person really nice, but it’s overall a very disorganized process with people standing in line to be attended. I suggest better signage and installing a device so people can pick numbers and wait in a seated area to be attended in each of the counters. More