Southern Kia Virginia Beach - Service Center

Had appointment scheduled for the 16th of November at 1:00 for inspection the service department call Friday afternoon and say our appointment was canceled because the inspection guy was not coming in no 1:00 for inspection the service department call Friday afternoon and say our appointment was canceled because the inspection guy was not coming in not our fault then he tried to schedule us a whole month out unacceptable so he chose to come in on Tuesday so I called Tuesday morning to make sure it was on the list later said it was not on the list so I said had a supervisor call them she said he will call before the day out no call from the supervisor call again Wednesday morning no call return from the supervisor so I went up there and on Thursday morning and it's young dude took me in and got my car inspected he was very professional More

This place is a joke for the past two times i went here the first time they said someone lost my keys then they found them the second time i went back to get my car worked on they lost my keys again and t the first time they said someone lost my keys then they found them the second time i went back to get my car worked on they lost my keys again and the manager John gave me a rental and said they will get me new keys being that they lost my keys come to find out my keys was never lost who ever serviced my car took the keys home and they also did not fix my car at all very pissed with this place dont take your cars here to get serviced on her and the people in there are also very rude as well. More

Very professional & courteous. Good communication w/ the Service agent. Wait time was also good. After paying & leaving I noticed sticker indicating next oil change was missing. A Good communication w/ the Service agent. Wait time was also good. After paying & leaving I noticed sticker indicating next oil change was missing. A week later while a 5 day road trip, message indicating 38% oil level. Called service center & later received a response stating oil had been change & replaced. Gave me some worry. More

Every single time I buy a car through this dealership I have to go through so much and this is my third vehicle that I have purchased through kia Lynnhaven. Kash was very professional and helpful and did e have to go through so much and this is my third vehicle that I have purchased through kia Lynnhaven. Kash was very professional and helpful and did everything possible to ensure me that I would get this car but the Kia service department is the worst. More

Service rep was friendly and helpful. He explained everything I needed to know and called me when service was done. He explained everything I needed to know and called me when service was done. More

Provided warranty service on the same week that I called them on the week end them on the week end More

AWFUL customer service. Service manager did nothing to help. I have told him my concerns and he promised to help but nothing. Said he’s aware of the problem Service manager did nothing to help. I have told him my concerns and he promised to help but nothing. Said he’s aware of the problem More

Well I’ve always enjoyed going to Kia for my service because they are quick and punctual. because they are quick and punctual. More

They were friendly and courteous and gracious allowing me to wait on my car and brit back vacuum to wait on my car and brit back vacuum More

Service people kept us advised on what was happening with our service being done at all times our service being done at all times More