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Southern Kia Virginia Beach - Service Center
Virginia Beach, VA
271 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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271 Reviews of Southern Kia Virginia Beach - Service Center
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June 18, 2024
I felt that the service manager wasn’t trying to give me the best price for the 2 tires that they quoted me. I can’t believe that when I bought the car that they never informed me that I couldn’t leave my the best price for the 2 tires that they quoted me. I can’t believe that when I bought the car that they never informed me that I couldn’t leave my dog in the car and lock it at the same time. I will never buy another vehicle from you again. More
by stallard6988
Verified Customer
Helpful June 17, 2024
Can never get through to talk to anybody. Can never get a phone call back. My car was left in An area that flooded and I had standing water in my backseat. The first time I had, my car looked Can never get a phone call back. My car was left in An area that flooded and I had standing water in my backseat. The first time I had, my car looked at it took three months. Cleaning my car out from the water was supposed to take two days and Now we got two weeks and still cannot get a hold of anybody to see what’s going on with my car. Very frustrating More
by MRM2443
Employees Worked With
I can’t say that it’s the employees as much as the whole system is broken
June 17, 2024
Staff is always friendly and professional. Work is completed in a timely manner. Additional/optional work is offered but not pressured. Work is completed in a timely manner. Additional/optional work is offered but not pressured. More
by MELBROWN900
Employees Worked With
June 17, 2024
Great service, great representatives, and an outstanding customer waiting area. More directions to the service area would help. customer waiting area. More directions to the service area would help. More
by WAYNESWORLD1961
June 15, 2024
I dropped my car off the night before so they had it at 7 am! I made at least 6 calls between 2:30 and 5:30 and I one answered my calls nor did they return my calls! My neighbor took me to the dealership at am! I made at least 6 calls between 2:30 and 5:30 and I one answered my calls nor did they return my calls! My neighbor took me to the dealership at 5:45! When I walked in I explained that I was not in a good mood and explained why! The service advisor checked and he did not have any info on my car. He asked the cashier and she had the paperwork on my car! I told her that I had made at least six calls and no one answered or called me back! This is the first time I have had any problems with this dealership. I purchased my car there and they have always done the maintenance on it . They had always been on top of things!I was very disappointed this time not with the service they did but the fact they had my car all day and never answered any of my calls or called when my car was ready! More
by aneedabyrd
June 14, 2024
I’m a Kia, Telluride owner, I’ve used the dealership for oil changes, and most recently recall. I usually wait for my vehicle. I can say without any hesitation, I’ve never experienced anything less than val oil changes, and most recently recall. I usually wait for my vehicle. I can say without any hesitation, I’ve never experienced anything less than valuable customer service. More
by Margaret Hawk
June 13, 2024
Staff are extremely friendly, knowledgeable and helpful. Dealership is extremely overwhelmed with new car services. Dealership is extremely overwhelmed with new car services. More
by FIRESTORM01
June 11, 2024
This is the worst dealership. I have ever dealt with you guys suck sixty days still waiting on a part You don't Deserve a star at all you suck I have ever dealt with you guys suck sixty days still waiting on a part You don't Deserve a star at all you suck More
by C.MURAWSKI0898
Employees Worked With
Btett doesnt respond he sucks
June 10, 2024
Everyone is always very professional and kind when I have to come to Kia for a recall to come to Kia for a recall More
by TAYLORSKAREN
June 09, 2024
I didn't have service done here. xxxxxxxx survey text. Remove me from your list. xxxxxxxx survey text. Remove me from your list. More
by BRIAN.BILLMYRE
Employees Worked With
