Southern Kia Mitsubishi Virginia Beach

My BRAND NEW car has been in the shop since Tuesday. It is Saturday and I have no updates. I have owned the car for one month and it has been in the shop half of that. Went to check on it in person Toda It is Saturday and I have no updates. I have owned the car for one month and it has been in the shop half of that. Went to check on it in person Today and it was unlocked AND the upholstery was ruined with grease covered hands. Never have I experienced this kind of customer service or poor quality in a new car. More

Ver friendly upon arrival and most importantly was out the door within an hour or so. the door within an hour or so. More

I spent 4 hours waiting for a “express service” oil change. Why do you recommend oil changes every 5000 miles when the owners manual recommends 8000 miles? change. Why do you recommend oil changes every 5000 miles when the owners manual recommends 8000 miles? More

Terrible experience I had my car towed to them on Tuesday morning and was told would have an assessment that afternoon of course this didn’t happen after numerous calls and visits and was told constantly the morning and was told would have an assessment that afternoon of course this didn’t happen after numerous calls and visits and was told constantly they were understaffed so basically tuff finally after the third day was called in the late afternoon what the issue was but would have to wait an additional 3 days just to see if part arrived then of course wait for it to be installed I searched for another place for half the price so I had to get it towed again and the other place took care of it the same day Never an apology or any type of consideration for being a repeat customer who actually bought my vehicle from this dealer Very bad experience More

Horrible treatment from the service adviser. My 2017 Kia Sportage is consuming oil at an alarming rate. 9 quarts added in less than 5000 miles. It was apparent from the start that the service ad My 2017 Kia Sportage is consuming oil at an alarming rate. 9 quarts added in less than 5000 miles. It was apparent from the start that the service adviser assigned to me did not believe my story. When I asked him about the issue some Kia and Hyundai models were having with their engines I was told "we're not just going to give you a new engine". The oil was changed and I drove 1000 miles. Took the car back in and low and behold was told it was less than 1/2 quart low. The service tech wouldn't even acknowledge me. I am still adding oil to the car every 200 miles or so. I have bought 2 used vehicles from southern but after being treated as a liar and having my concerns ignored I will never buy another vehicle from Southern and will definitely never have anything serviced by them. More

Great place to buy a car from good deals and good people I will buy my next car from I will buy my next car from More

Great service. Pleasant and helpful staff. Clean facility. Minimal wait time. Overall good and competent service. Pleasant and helpful staff. Clean facility. Minimal wait time. Overall good and competent service. More

Horrible experience bringing in my truck for 15k mileage maintenance. Curious to have the compensation will take hold as I sacrificed time from my handicapped father who was visiting yet alone time away fro maintenance. Curious to have the compensation will take hold as I sacrificed time from my handicapped father who was visiting yet alone time away from my job. Took 3 visits to get things right. This survey runs poorly. More

Horrible customer service best belive I'm never ever coming back to this dealership I gave them chance after chance to get it right and they didn't. Really let me down big time! coming back to this dealership I gave them chance after chance to get it right and they didn't. Really let me down big time! More

Service doesn’t answer phone calls, sales men filled out MY server form for me. Would rather sell my car then to continue going to this dealer. MY server form for me. Would rather sell my car then to continue going to this dealer. More