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Southern Kia Mitsubishi Virginia Beach
Virginia Beach, VA
465 Reviews
Southern KIA-Virginia Beach has lots of inventory. New KIA cars, SUVs and minivans at affordable prices in Norfolk, Portsmouth, Suffolk and Virginia Beach. Plus, when you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern KIA-Virginia Beach is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 465 reviews
November 06, 2024
Called for an oil change. I was told the express lane was open and it would be a 90 minutes and I had to wait with my vehicle. When I arrived at 10 am it was a two and a half I was told the express lane was open and it would be a 90 minutes and I had to wait with my vehicle. When I arrived at 10 am it was a two and a half hour wait and but i didn’t need wait with my car and was offered a shuttle ride home. I agreed but ended up waiting a nearly an hour for the shuttle. I was told that the driver just arrived back a few minutes earlier at 11 even though I saw him there for about a half an hour, not knowing he was the driver. By 3 I was worried I wouldn’t have my car back in time to pick my kids up from school. At that point a spent another hour trying to get a hold of someone in the service department but never did. I finally decided to call an Uber to show up in person to get my car. While waiting for my Uber I finally got the call that it was ready. This was one of many terrible experiences I have had at Southern Auto. The buying experience was terrible and now I’m seeing the matching level of service. I will not be purchasing another vehicle from Southern Auto. More
by CHRIS.AMES930
Verified CustomerEmployees Worked With
November 04, 2024
This dealership is hard to reach in terms of service. When I initially made my appointment to get my car fixed in September, they said my parts would be ordered and everything would be good by the time m When I initially made my appointment to get my car fixed in September, they said my parts would be ordered and everything would be good by the time my next appointment would be to get it fixed. (1 month later). Upon arriving to my appointment I was told the parts weren’t ordered and I’d have to wait until they come in and they would give me a call to schedule. I had to reach out to them and try and schedule and of course there’s no answer. So I’m not sure where the disconnect is from the first person to the next. More
by CAMILEMONTELONGO6784
Employees Worked With
November 03, 2024
After oil change, noticed oil leaking in driveway. Told it was a warped washer- replaced Also told they would make it right. Nothing was mentioned about driveway stain however. Told it was a warped washer- replaced Also told they would make it right. Nothing was mentioned about driveway stain however. More
by EMMILOU3606
Employees Worked With
Not listed
November 02, 2024
Walked in for an oil change and everything was fast and easy, everyone was polite and friendly. easy, everyone was polite and friendly. More
by VALERIAMEZA12
Employees Worked With
October 31, 2024
Very helpful counter staff explanation of service was understood. Handled in a professional manner . Dealership is always pristine understood. Handled in a professional manner . Dealership is always pristine More
by MARGIE368
October 31, 2024
I didn't go to Kia service department, I actually went to Buick, so I'm not sure why I got this request Buick, so I'm not sure why I got this request More
by villines.kenya
Employees Worked With
October 30, 2024
$124. 55 for a simple oil change? You have to be kidding me. And one hour and 20 minutes? I even had a 9:00 appointment. Gouging from my viewpoint. 55 for a simple oil change? You have to be kidding me. And one hour and 20 minutes? I even had a 9:00 appointment. Gouging from my viewpoint. More
by Inspector1756
Employees Worked With
