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Southern Kia Mitsubishi Virginia Beach
Virginia Beach, VA
469 Reviews
Southern KIA-Virginia Beach has lots of inventory. New KIA cars, SUVs and minivans at affordable prices in Norfolk, Portsmouth, Suffolk and Virginia Beach. Plus, when you buy from Southern, you get Lifetime Oil and Filter Changes, Lifetime VA State Inspections, Lifetime Loaner Car Program and Many More Value-added Benefits with our Exclusive Southern Hospitality Buyers Program. Southern KIA-Virginia Beach is part of the Southern Auto Group...Serving the Hampton Roads community for over 40 years! Before You Buy, Give Southern A TRY!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 469 reviews
Verified Customer
August 31, 2024
Service area was old looking and dirty, employees seem miserable. Service advisors using a piece of paper to write up your vehicle, other dealers use iPads, Four hours for a oil change and inspection miserable. Service advisors using a piece of paper to write up your vehicle, other dealers use iPads, Four hours for a oil change and inspection More
by BHINES0339
Employees Worked With
August 30, 2024
Three and a half hours is a bit long for an oil change and state inspection...I know there was only one inspector on duty. I wanted my tires rotated and the gentleman who went over my service forgot to p and state inspection...I know there was only one inspector on duty. I wanted my tires rotated and the gentleman who went over my service forgot to put that my invoice...so I had to wait more until that got completed. The checkout was difficult do to mix up on " bill number"...had to get credit card credited and recharged again... More
by manosangelia65
Employees Worked With
Don't remember names
August 30, 2024
The poorest communications i have ever encountered in 50 years. I reported this dealership to Kia Corporation , the BBB , and FTC years. I reported this dealership to Kia Corporation , the BBB , and FTC More
by Tom
Employees Worked With
Other Employees :
Mr John. I believe this person is fictional because nothing he told me proved to be true
August 28, 2024
Didn’t do all of the tasks I requested and getting to talk to anyone in the inservice department was next to impossible. Would never use this service center again has terrible customer service and has go talk to anyone in the inservice department was next to impossible. Would never use this service center again has terrible customer service and has gone down hill since I bought a vehicle from there. More
by Kev
Employees Worked With
Unknown
August 26, 2024
Had to take in 2 times for a scheduled recall visit due to not having parts in stock. A dashboard alert was presented after first pickup that wasn’t there when I dropped off. I explained this the second to not having parts in stock. A dashboard alert was presented after first pickup that wasn’t there when I dropped off. I explained this the second drop off. I also asked about this when I was called to pick up and there obviously was no check up or follow through as I picked it up and the lights still are on my dash with same message. Clearly the tech team ignored this alert not just once but twice. I’ll have to take back for a third visit!!! Not a great customer experience. More
by Fahymd
Employees Worked With
August 25, 2024
Staff was courteous and professional. Appointment was easily scheduled. Service was excellent and staff gave a fair assessment of the services I needed. Appointment was easily scheduled. Service was excellent and staff gave a fair assessment of the services I needed. More
by CAROLYN.HOFLER
