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Southern Ford - Service Center

Newport News, VA

4.7
1,900 Reviews

1,900 Reviews of Southern Ford - Service Center

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March 02, 2025

Failure to follow through on my continued service required on my new 2024 Ranger. Service not communicate with me either even after weeks of waiting. I regret buying my new Ranger from Southern Ford. More

by BAKER06
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
MANNY PATEL
5.0
This rating includes all reviews, with more weight given to recent reviews.
JAKE LYNCH
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
March 01, 2025

The service department personnel are very professional and courteous. I am kept informed about the status of my vehicle and quetions or concerns are responded to in a timely manner as well. More

by lovettjpk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2025

I know It was really good And the Service department staff was very helpful and very curious More

by saidtila53
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : EDWIN WARREN
February 28, 2025

Southern Ford has always done an excellent job servicing my cars. Thank you so much for your help. More

by L_T0R0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 28, 2025

They took care of my needs and in record time for the work I needed. More

by Ctzdancer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
February 28, 2025

They were quick and communicated effectively about the status of your vehicle. They even order you a ride home if you need it!! More

by Daewilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2025

Very good. Completed the requested service with no issues while I waited. Nice customer lounge More

by CPLOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
February 26, 2025

Stephanie is the reason I use this dealership. She’s a pro of the first order. However, it’s hard to trust the work of the mechanic(s) when they overfill my transmission during a routine flush r More

by Bill T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2025

Arrived a little early was checked in immediately. Was kept up to date on progress and sent a video. Always a good experience. More

by BOBHOPEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2025

I have has nothing bit outstanding results. Jon is very professional, polite and knowledgeable. He's easy to talk with. More

by Robin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
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