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Southern Ford - Service Center

Newport News, VA

4.7
1,900 Reviews

1,900 Reviews of Southern Ford - Service Center

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March 05, 2025

Stephanie always takes good care of my husband and I. We both own lincolns and it's important to us to take our car to the service team that cares. More

by VER50RA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2025

My car was done in a timely manner. Edwin and everyone at the Ford store is always very kind. Thank you for always taking care of my car(Penny) More

by lishahaley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 04, 2025

Edwin is great and always takes my calls or calls back if needed. However I got a new key and already had to come back once because the key inside was missing and now have to go back again because it doesn't More

by Amp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I asked for finance to call me about service plans and they never reached out, that was not great either.
March 04, 2025

Received a phone call, email and text message, all trying to get me to purchase a new vehicle. This is a bit much. I would have contacted the dealership if interested. Dakota tried to get me to trade in my More

by JONATHAN.MORRIS
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2025

Awesome service ! In and out no problems! Had my info pulled as I rolled in More

by 1941FISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
March 02, 2025

Good ppl. Slow and VERY EXPENSIVE. Gave me a free Uber ride home and picked me up. More

by steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2025

Cleaner than a hospital, very professional , great communication , Quick work, I will return here. Thanks More

by popsandjazz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2025

It was Easy to schedule. The people were friendly and the service was quick. Thanks More

by clayball1219
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 02, 2025

Very disappointed with your phone service. You can never get a real person. It has taken me more than two call to get a response. More

by DANNYEWTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JON CONWAY
March 02, 2025

Everyone was very courteous. They were able to schedule my appointment promptly and complete my recall repairs in one day with no issues. More

by Elena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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