Southern Ford - Service Center

Did my inspection quickly They were very nice I hate doing these surveys all the time doing these surveys all the time More

Stephanie Spangler provided top notch customer service keeping us informed on the status of our vehicle throughout the process. keeping us informed on the status of our vehicle throughout the process. More

Your system to schedule service is meaningless! My appointment only got me to see Edwin who was helping another appointment at my scheduled appointment time. ?? then after checking in with Edwin I My appointment only got me to see Edwin who was helping another appointment at my scheduled appointment time. ?? then after checking in with Edwin I had to wait for the next available technician. That's not a scheduling system at all. That's walk in service. Also I got my tire patched and the patch did not hold. Had to come back to get it patched again within 24 hours. Also I keep my headlights on auto so they always come on when I drive. Twice now the tech turned them off so I've been driving in the dark with no lights thinking they were still on. SAFETY HAZARD! DONT EVER DO THAT AGAIN! I'm DONE with you guys! More

Easy to schedule appt. With always polite and helpful when asking for information like cost etc. Stephanie is very good at keeping you updated on progress. With always polite and helpful when asking for information like cost etc. Stephanie is very good at keeping you updated on progress. More

This is the first time I’ve dealt with Southern Ford. I have had dealings with Hall Ford. Maybe you just changed the name. So far So good. 👍👍👍 I have had dealings with Hall Ford. Maybe you just changed the name. So far So good. 👍👍👍 More

Stephanie is always very nice ,and very professional. She’s always trying to make sure you’re being taken care of. Thank you. She’s always trying to make sure you’re being taken care of. Thank you. More

Every thing went very smoothly Every one was very professional and the service and the price was great. Very friendly staff. professional and the service and the price was great. Very friendly staff. More

Stephanie always takes good care of my husband and I. We both own lincolns and it's important to us to take our car to the service team that cares. We both own lincolns and it's important to us to take our car to the service team that cares. More

My car was done in a timely manner. Edwin and everyone at the Ford store is always very kind. Thank you for always taking care of my car(Penny) Edwin and everyone at the Ford store is always very kind. Thank you for always taking care of my car(Penny) More

Edwin is great and always takes my calls or calls back if needed. However I got a new key and already had to come back once because the key inside was missing and now have to go back again because it doesn't needed. However I got a new key and already had to come back once because the key inside was missing and now have to go back again because it doesn't work on my truck. I am very annoyed at the people that make the keys, they need to check the inside key and fob while you are there not just tell you it works. Now I have to go back again. Also the SALES DEPARTMENT RUINS the experience of coming there. They called me 3 times in 2 weeks to ask me about selling my truck. I was very clear each time NEVER to call me and ask and they still called back twice after the first time. SALES gets a ZERO!!!!! I was in no way subtle about my response, please speak with them. More