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Southern Ford - Service Center

Newport News, VA

4.7
1,891 Reviews

1,891 Reviews of Southern Ford - Service Center

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March 11, 2025

Jon was very helping in addressing an error code on my 2023 Ford F150 Lightning More

by longoma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2025

Their focus on customer service is outstanding. Clear communication to ensure all the customer needs and wants were met without pushing for extra services that were not needed. Also very patient wh More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 11, 2025

Edwin did an awesome job helping me get my truck inspected. After a bad experience at another local Ford dealer, it was good to have someone help me. After buying my Ford Truck out of state, I More

by Ryan Hudson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2025

This dealership provides great service. The work on my vehicle is always done in a timely manner. More

by Kellersej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2025

Great customer service! Great communication on the status and completion of services to my vehicle. I received an email report on my vehicle from this appointment. Extremely More

by padron33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Southern Ford responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 10, 2025

All maintenance for my car has been performed at this dealership and I appreciate the peace of mind knowing that there is a team familiar with my car. More

by renalnurse2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Southern Ford responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 10, 2025

The dealer ship is good the team has good manners caring. and understanding.Great team More

by MZJAG59
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Southern Ford responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 09, 2025

Service department made me a great appointment and took my vehicle in on the appointed time. The department found me a ride home and picked me up when my vehicle was ready for me to drive home. More

by OLDPONI
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Southern Ford responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 09, 2025

Never had any issues with the Service here at Southern. I ise them for any service I cannot or do not wish to do myself, and for state inspections. Also being within walking distance of home helps. More

by RTR2001SS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 09, 2025

Edwin was courteous and professional. My appointment time was honored and the service seemed to be performed timely. More

by COMPLIANCEGIRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Southern Ford responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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