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Southern Ford - Service Center

Newport News, VA

4.7
1,985 Reviews

1,985 Reviews of Southern Ford - Service Center

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May 20, 2025

I went to the dealership for an oil change, tire rotation and fluid top up. The oil was not reset for the car and other fluids (windshield wiper) were not topped off. More

by Colby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025

Very nice, clean dealership. Everyone very nice and helpful. Will be back to this dealership. More

by obxbella1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025

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by dodees2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
May 19, 2025

Southern Ford is what everyone wishes their dealer was like—-professional, attentive, well-informed, reliable and easy to deal with AND honest. More

by Williamsburg Trophy Wife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2025

I used the valet service for the first time due to being temporarily unable to drive. It was a great experience and I was extremely pleased with the service and help provided by Alicia in communicating de More

by newcargal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmie
May 18, 2025

Stephanie always ensures that I get to truth about my car service needs. I trust that when I come to Southern and she is my service advisor i feel safe to know that my car is in good hands. She does a great More

by CHELMYBELL3
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
May 18, 2025

5 Southern Ford has been our dealer for many years. We have been treated well and look forward to our next vehicle purchase in the future. More

by jmuvtmom
Recommend Dealer
Yes
Employees Worked With
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ROBERT JOHNSON
May 17, 2025

The service department is INCREDIBLE. I really like the information I got from the service tech on the tire rotation, oil change, and the quick point inspection. More

by greytim73
Recommend Dealer
Yes
Employees Worked With
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ROBERT JOHNSON
May 17, 2025

Second time I’ve been in for oil change and tire rotation recently and both times the tires were not rotated. Had to reschedule and return both times for the rotation. More

by tscott4390
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
EDDIE MARSHALL
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025

Stephanie went above and beyond! ! Great customer service and extremely helpful! Will come back and look forward to working with her again. More

by NATASHABELLESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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