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Southern Ford - Service Center

Newport News, VA

4.7
1,889 Reviews

1,889 Reviews of Southern Ford - Service Center

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March 15, 2025

Ms. Stephanie was great and accommodating. I would say when I scheduled an appointment, the AI "person" didn't pick up all my concerns and only scheduled me for one thing when I intended to schedule for 2 More

by LAYNE_HAWTHORNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2025

They both were very courteous both took the time to spend with us to ensure us we got the car that we wanted and knew a lot about the vehicle More

by washyla
Recommend Dealer
Yes
Employees Worked With
Jay & Kelsy
March 15, 2025

Everyone was very helpful especially Kenneth who was my salesman. I am looking forward to doing business in the future. More

by AMY.LEE6789
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
KENNETH MCGHEE
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2025

Jon Conway and Jake lunch have been nothing short of impeccable since I first purchased my car here. Love them!! More

by pamela_russo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
JAKE LYNCH
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JARED STARK
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelcey Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2025

The service is always excellent, as are the people at the desk. Great customer service! While I waited for my oil change, Amber gave me information on a Bronco in the showroom. More

by BARBARACOLLUM77
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber in the showroom.
March 13, 2025

Stephanie set up my appointment at a time I requested. Everything went well and I didn’t have to wait too long for my inspection. More

by JL0WE5751
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2025

I truly cannot be more please with the service I received. Staff was very personable and trustworthy. I worked with Mike, Kelsey and Guy, each were excellent to work with More

by Scottharmonica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
GUY STEWART
5.0
This rating includes all reviews, with more weight given to recent reviews.
MICHAEL ESQUIVEL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelcey Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2025

Work was done at my house on my Ford Ranger replacing the air bag. The work was completed in a timely manner More

by peels.calmest_8n
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Southern Ford responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 11, 2025

Jon was very helping in addressing an error code on my 2023 Ford F150 Lightning More

by longoma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2025

Their focus on customer service is outstanding. Clear communication to ensure all the customer needs and wants were met without pushing for extra services that were not needed. Also very patient wh More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Southern Ford responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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