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Southern Ford - Service Center

Newport News, VA

4.7
1,886 Reviews

1,886 Reviews of Southern Ford - Service Center

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March 25, 2025

Courteous and prompt service Will come back for service I hope that's 15 words More

by Samuelepope1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 25, 2025

Always great service and personnel are friendly, knowledgeable and helpful. Would recommend to anyone looking for a vehicle or service. More

by PRVINYARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MANNY PATEL
5.0
This rating includes all reviews, with more weight given to recent reviews.
JAKE LYNCH
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2025

I can always get an appointment when I need one they are very courteous in the service department More

by hwatson7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2025

I have been truly pleased with every aspect of my dealings with Southern Ford. I tell folks if they have worries about the car buying experience they will find a welcoming atmosphere at Sourhern More

by Scottharmonica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
ROBERT JOHNSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2025

I have visited Southern Ford two separate times for service and was happy with their personnel and the results both times. More

by Easleybw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2025

Good Morning,, I took my F150 in to Southern Ford of Newport News, VA for service and like always great customer service. No hassle, professional staff and excellent support. I never encountered an iss More

by GREENDANE50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick George
5.0
This rating includes all reviews, with more weight given to recent reviews.
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2025

The oil change and service I had completed was quicker than expected. I am used to Hyundai going at a snails pace, so Southern Ford’s quick timing makes me want to return. More

by puringtondoug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2025

Ms. Stephanie was great and accommodating. I would say when I scheduled an appointment, the AI "person" didn't pick up all my concerns and only scheduled me for one thing when I intended to schedule for 2 More

by LAYNE_HAWTHORNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2025

They both were very courteous both took the time to spend with us to ensure us we got the car that we wanted and knew a lot about the vehicle More

by washyla
Recommend Dealer
Yes
Employees Worked With
Jay & Kelsy
March 15, 2025

Everyone was very helpful especially Kenneth who was my salesman. I am looking forward to doing business in the future. More

by AMY.LEE6789
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
KENNETH MCGHEE
5.0
This rating includes all reviews, with more weight given to recent reviews.