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Southern Ford - Service Center

Newport News, VA

4.7
1,904 Reviews

1,904 Reviews of Southern Ford - Service Center

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January 09, 2025

Very friendly and quick service and very helpful and knowledgeable about my vehicle and what it needed. More

by Amirahj50
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

They knew the ins and outs of the truck that I purchased. I bought from them because of product knowledge. Everything went smooth once I picked the right truck. More

by uprighthomes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick George
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
JAKE LYNCH
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

The team at southern were very. with helping me with my issues.good job team More

by melvintanksjr58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
January 09, 2025

Very professional and knowledgeable. Service completed in a timely manner and waiting area is clean and comfortable More

by FEANWILLIAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2025

I had a good experience getting my car serviced. Ihad everything done that needed to be done with my car in a timely manner. Thank you very much. More

by TERRIBDG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
January 09, 2025

My service appointment was timely and efficient. The technicians was knowledgeable and informative about repairs, but not pushy. More

by KILLANDWEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2025

Dropped my vehicle off for state inspection and have rear hatch looked at button does not work. Pleased with service and had vehicle back within a day. More

by JLSHAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 07, 2025

Stephanie Spangler provided excellent customer service during a difficult defective transmission issue and service manager Jeff Dobson was helpful as well. More

by lcmorina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2025

Very clean comfortable waiting lounge. ...getting my car fixed was fast.....service representative was very nice More

by wkaren2759
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 05, 2025

The Service department is great, I was in and put in not time at all.! More

by realdeal812003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
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