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Southern Ford - Service Center

Newport News, VA

4.7
1,904 Reviews

1,904 Reviews of Southern Ford - Service Center

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January 11, 2025

Tires not rotated until I pointed out and then weren't rotated according to manual. More

by BGOODMAN1O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
STEPHANIE SPANGLER
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2025

Stephanie was exceptionally helpful. I would stage goes far beyond the usual service person to be as helpful to customers. More

by jensen_healey_.74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2025

Great customer service. Professional. Personal.keeps you in the loop when it comes your your vehicles car. More

by griffithepps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2025

Thank you so much for getting me back up and running so quickly even though i didn’t have an appointment More

by Anthropolite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2025

Awesome experience and service. Service advisor was awesome too! Def will continue to have our bronco taken here. More

by mad max
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
January 11, 2025

Stopped by set an appointment was greeted warmly. asked when I wanted to come in .As which vehicle I wanted serviced gave he the keys an was told she would let me know when to come and pick it up. The More

by gkg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 11, 2025

Very professional and courteous. Waiting area is great! I was able to connect and continue working. More

by RUSSELL.MORRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
January 11, 2025

Great service and fast. I love that I get text updates and videos of progress More

by ninisita2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2025

I appreciate the kindness of the service sales person. I really enjoyed the video from the mechanic explaining what was checked on my car. The overall wait wasn't too bad and the lounge was comfortable to More

by eckert.gs12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
January 10, 2025

Edwin was very helpful and pleasant to work with. He kept me updated in my vehicle’s progress and was knowledgeable when I had questions. The service completed by Southern was done efficiently and co More

by HUNAKELEALEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
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