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Southern Ford - Service Center

Newport News, VA

4.7
1,942 Reviews

1,942 Reviews of Southern Ford - Service Center

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February 10, 2025

The service was excellent. Knowledgeable sales rep and delivered above expectations . Appreciated the attention to detail. More

by WLittreal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DAKOTA BOOTH
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2025

No appointment just thought I’d try my luck and they took care of me had it ready by the end of the day. Very welcoming and pleasant to deal with. More

by FREEKISHLIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2025

Great work, clean interior! Love it love it love it! Great service, fast and efficient, thank you! More

by jshursey@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY
February 09, 2025

This dealership excels at customer service and cost realization. Stephanie represents the dealership in a super manner. More

by lpgross0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2025

The process was very easy and quick. There was current communication from the service department, it is greatly appreciated. More

by BILLYINGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
February 09, 2025

Great service. Jimmy, the driver, is particularly awesome. What an incredible asset. Thx Jimmy! Great work! More

by bartholomew.hennessey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
February 09, 2025

Came in for a State Inspection and they got me right in and Mrs Jones was very nice. More

by BLOODRACING48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2025

As always the service was excellent, quality of work was good and all of the employees were very helpful. I also appreciate the valet service, both drivers were polite. More

by HUMBLEHATTIE
Recommend Dealer
Yes
Employees Worked With
Alicia
February 08, 2025

Need you procedures in place for customer pickup when waiting.Vehicles should be ready in service lane for customers to pickup. More

by telecaster581
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
February 08, 2025

Needs new procedures put in place for waiting customers. Vehicles should be waiting in service lane for pickup by customer instead of going to find outside More

by telecaster581
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
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