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Southern Ford - Service Center

Newport News, VA

4.7
1,886 Reviews

1,886 Reviews of Southern Ford - Service Center

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March 31, 2025

I brought my truck in for routine maintenance. Service was timely, thorough and very professional. More

by PSharpe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2025

Prompt and accommodating. I needed to reschedule and that was easy, and my service time was fast. More

by cawagner.118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2025

Thank you for the excellent service. My car drives like it’s new again. I am referring my wife’s car to get serviced there. More

by arodswift
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2025

This dealership is the best of the best your technicians were able to Find issues that a Ford dealership where I purchased my vehicle could not. Alicia is Absolutely amazing to work with she makes you feel More

by drydenfelicia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2025

See initial assessment of my experience 5 star. treatment. Keep it up every detail. Completed no one day More

by nnpdfiveo
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2025

Eddie over in commercial service always takes care of my Truck and does so in a polite professional manner. Never had a problem using the commercial service side at Southern Ford. More

by MICHAELWAYNEBLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2025

Easy to work with, polite and professional staff. Very informative and clear about the work necessary and completed. More

by barryehrenfried50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2025

Outstanding communication! My emergency which required a tow in was handled efficiently! Diagnosis & outcomes were thoroughly communicated. Questions were answered with the utm More

by MAYERANDSUSANLEVY
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
March 26, 2025

When I needed to have my vehicle checked due to the engine light coming on just a couple weeks after an oil change they got me in quickly and resolved the issue fast. More

by Doland.Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 26, 2025

Such a convenience to have the mobile service. The guys were prompt and did a great job. . More

by Dq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yulia Conway