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Southern Ford - Service Center

Newport News, VA

4.7
1,944 Reviews

1,944 Reviews of Southern Ford - Service Center

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February 12, 2025

I took a nap while they did an inspection on my car and fixed a nail in one of my tires. Thanks Southern Ford, and no I will not sell you my car. More

by hidden_wonder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
February 12, 2025

Stephanie Spangler outstanding again. Her kindness and compassion was phenomenal and I like the video as the mechanic was showing me the progress of me car. Service 5 Stars ⭐⭐️⭐️⭐️⭐️ More

by WIN14WW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 12, 2025

very friendly and outgoing. .met all my needs. I liked the experience and the communication More

by sahirmuhammad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JON CONWAY, EDWIN WARREN
February 11, 2025

Stephanie was very accommodating and kind. The work was completed as requested in a timely fashion. Thank you again More

by Deacon Dan
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : STEPHANIE SPANGLER
February 11, 2025

Convenient state inspection scheduling online. Respectful and informative sales rep. And Stephanie Spangler always makes me feel well cared for! More

by PUT_IN_BAY1
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
DAKOTA BOOTH
5.0
This rating includes all reviews, with more weight given to recent reviews.
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2025

They did well. Starting at $3300 and finally setting my bill at $2610 was good. You feel for me too as far as spending More

by princenyenty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
QUERIDA WILLIAMS
1.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2025

Everyone at Southern Ford was great to work with. They made purchasing my new vehicle easy and straightforward. More

by ponzicm
Recommend Dealer
Yes
Employees Worked With
MICHAEL ESQUIVEL
5.0
This rating includes all reviews, with more weight given to recent reviews.
JARED STARK
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2025

I would not recommend this dealership to anyone. I'm going to take my services to another Ford dealership. I will be writing a letter to Ford corporation. More

by RTR01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick George
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Boone
3.0
This rating includes all reviews, with more weight given to recent reviews.
JOE JENSEN
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : EDWIN WARREN
February 10, 2025

Good and knowledgeable service advisor, service completed in a very timely fashion. Will definitely continue to have my vehicles serviced here More

by HARKNI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 10, 2025

I’m receiving this survey and i haven’t even received a phone call letting me know what’s going on with my car. I brought my car in to be re checked because after spending 4500 dollars with southern ford i More

by TimothyAdams74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JON CONWAY
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